Senior Account Director

The Dynata Account Management Director is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Management Direcotr builds relationships, anticipates client needs and constantly seek to find creative solutions. The Account Manager is the front-line contact for our clients and has the responsibility to be able to understand the client need and coordinate the resouces to quickly and efficiently solve the client issues.

The Account Management Director will also be charged with building a high-performance account management team comprised of both junior and senior account managers.

** In Depth Advertising and Media industry knowledge **

Specific responsibilities are:

• Day to day primary interface with customers
• Directly manage a set of accounts.
• Ensure team hits and exceeds bookings and revenue targets.
• Work with the BDMs to understand and implement the strategy and sales architect to develop and deliver proposals to customers
• Coordinate with delivery, BDMs and research teams to transition proposals to field projects.
• Be the primary contact between sales and research during the project while it is in progress and escalate issues as necessary to the BDM.
• Support BDMs in all aspects of their account strategy, interactions and sales efforts
• Aid in prospecting efforts by BDMs for new business
• Ensure projects are billed correctly and on schedule
• Coordinate with product team to ensure PLIs, contracts and sales documentation is accurate.
• Coordinate with product team to ensure PLIs, contracts and sales documentation is accurate.
• Coordinate with product team to ensure PLIs, contracts and sales documentation is accucrate.
• Solicit new business from accounts not specifically assigned to BDMs and business from assigned accounts when interacting with them
• Create custom proposals as needed in support of BDM sales efforts as well as sales efforts direct to MRAs.
• Partner with ops and research leadership counterparts on process improvements.
• Lead a team of account managers and mentor them.

Additional information about the role:

• Manages great customer relationships built on trust and a history of excellent results
• Is highly responsive to customer needs and pulls in resources as appropriate to ensure we execute a project to
• exceed the client's expectations; deliver excellence.
• Ensures that no clients fall through the cracks, ever
• Have an in depth understanding of all Dynata products and services.
• Collaborate with the BDMs to craft solutions that solve a client's business issue.
• Be knowledgeable in all aspect of digital and cross media marketing and ad effectiveness.
• Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the
• marketplace
• Prepares for objections and demonstrates understanding of concerns. Is prepared to provide proof to

address/minimize objections

• Develops solutions aligned with needs and desires of the client.
• Leverages resources and relationships to ensure a positive outcome for the client
• Partners with internal stakeholders to achieve successful client interactions and project outcomes
• Great communication skills which delivers messages in a powerful and engaging way
• Takes a collaborative approach to negotiations
• Is an exceptional communicator, listens actively, seeks to first understand and approaches challenges with a curiosity mindset.
• Is an innovator: Forward thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth
• Is a driver for continuous improvement: Eliminates the negative feedback associated with failures or client complaints and replaces with a drive for continuous improvement for individuals and the team/group overall.
• Use failures as opportunity to learn
• Aggressively embraces personal ownership of company-wide goals and objectives
• Is proactive. Aggressively pursues opportunities or solutions to problems
• Proactively works to assist others in achieving the organizations objectives
• Strives to acquire and develop skills by using all company resources available from leadership to colleagues to online and print collateral and learning materials.

Key Experience Requirements

• 7+ years of relevant experience
• College degree required
• Direct experience managing clients in ad effectiveness space highly desired
• Direct experience working in the media space required
• Handles inbound calls from tier 1 clients and more challenging accounts
• Focus on learning MR if from outside the industry, systems and tools
• Involves sending out client proposal and pricing quotes.
• 2+ years managing a team of at least 2 junior people.

Company:

Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific