Associate Director, Conference Logistics

About this role:

This Conference Associate Director will lead and manage the North America Senior Leaders Portfolio Logistics team to design and deliver flawless, cohesive conference experiences.

Primary responsibilities:

• Lead operations strategy for regional conference portfolio in partnership with COEs.
  • Project manage development and delivery of cross-functional operations strategy.
  • Lead communication and collaboration across regional portfolio COE leaders.
  • Ensure that decision making, and recommendations align with corporate strategy and objectives.
  • Support conference teams to transition from the design and delivery of individual parts to intentionally crafting an end-to-end audience journey.
  • Drive consistency and innovation across the regional portfolio.
• Recruit, retain and coach a team of agile, customer focused, operational experts.
  • Inspire confidence and provide clear direction.
  • Provide subject matter / functional expertise and guidance.
  • Ensure that team is leading the development of an end-to-end conference experience.
  • Drive initiatives which enhance the portfolio, deliver results against priorities and improve processes in planning and execution in partnership with strategic initiatives leader.
  • Build team infrastructure to scale and operate efficiently.
• Deliver for today while preparing for the future.
  • Develop detailed action plans to achieve growth including optimized space planning, capacity solutions, venue selection and transitions, and growth into new regions.
  • Select and effectively manage strategic partnerships with vendors.
  • Clearly understand and translate the needs of the audience.
  • Champion change and drive creative solutions.
• Support team with flawless conference delivery.
  • Oversee operational delivery of all logistics elements across complex in-person conferences. (focus on NA)
  • Project management including the ownership and adherence of conference timelines and templates to accurately deliver.
  • Venue management including but not limited to rooms, meeting facilities, F&B, A/V production.
  • Lead onsite staffing, include preconference trainings, briefings and creation of staff plan.
  • Constantly evaluate the experience, feedback and results then implement changes accordingly.
  • Create detailed post-event analysis reports and event de-briefs for review with manager/operations leads.
• Overall responsibility for regional portfolio budgets including preparation, negotiations, accurate and timely monthly forecasts.
  • Collaborate with COE leaders to identify trends and regional impacts.
  • Partner with financial planning team on overall budget health and managing risk.
  • Manage and cultivate key vendor relationships.
  • Negotiate on everything.

Qualifications:

• Bachelor's degree, preferred
• 10+ Years Event Management experience
• Proven event operational skills including food & beverage, production schedules, budget management and event staffing
• Project management experience on detailed programs with multiple variables and dependencies
• Proven experience in managing agency and vendor partners
• Proven people management experience
• Strong interpersonal and relationship building skills especially with senior level professionals, cross-functionally and with agency partners
• Creative, innovative and strategic thinker with a strong attention to detail
• Strong financial management skills
• Motivated team player with desire to learn and grow.
• Excellent written/oral communication and presentations skills
• Demonstrated ability to adapt, implement and manage change and strive for continuous improvement.
• Ability to thrive in high pressure situations
• Confident decision maker
• Willingness to travel up to 20% of the time

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At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

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We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

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Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

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