Supervisor, Student Records

Primary Responsibilities

• Demonstrates competencies to achieve directly, or in collaboration, broad functional and/or organizational mission-critical objectives.

• Oversees the daily workflows independently or with the assistance of a team lead and manages the human resources for their associated specialization.

• Provides support and/or organizes additional coverage, when needed, with processing the team's workspace overflows to maintain expected service level agreements.

• Collaborates with the quality assurance group to address and/or retain for identified issues.

• Works in collaboration with applicable cross-functional groups and stakeholders as an advisor, subject matter expert, and Student Records' leadership representative for the associated specialization.

• Innovates within the associated specialization and in collaboration with product teams/special projects to streamline and/or improve functionality/Student experience.

• Contributes to the development of new functional and organizational policy and ensures compliance of policies and procedures,

• Contributes to the development of functional and organizational content, practices, and objectives to achieve goals in creative and effective ways.

• Operates in a highly diverse but limited complexity environment spanning multiple Student Records' workspaces where analysis of situations and/or data requires investigation of various factors and intangibles.

• Demonstrates the ability to report on trends and patterns for their specialization for Leadership and stakeholders to make informed business decisions.

• Assist the manager in day-to-day operations, including managing processing queues, setting priorities, and supporting strategic planning.

• Performs work that is strategic at the functional and organizational level.

• Leads and participates in special projects for ongoing initiatives

• Acts as a coach/mentor within the team and/or function while also conducting performance reviews to support employee development.

• Provides supportive training for team members and assists in developing/maintaining training content.

• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Investigates appropriate resources and involves partners when necessary; future-oriented; assesses factors that will help or hinder goal achievement; focuses on what is important.

• Interacts with others considerately, respectfully, and without bias; approaches conflict proactively; openly solicits and shares feedback; listens with empathy and maintains composure.

• Draws on information from a broad knowledge of goals and processes; investigates beyond assumptions.

• Adjusts behaviors and communication style to meet the needs of various situations; tackles obstacles appropriately; comfortable with ambiguity.

• Accountable to others; ensures tasks are completed; actions align with words; follows through on commitments; exhibits exceptional integrity.

• Displays commitment to the organization and personal growth; self-motivated and able to inspire others; asserts self appropriately to champion ideas; communicates truthfully in a direct and constructive manner.

• Self-directed with a strong bias for action; leads performance or process improvements; displays keen interest in students and the organization.

• Is proficient in and has broad experience working with Microsoft Office suite products and applications.

• Demonstrates knowledge of multiple institutional policies related to Student Record's specializations.

• Demonstrates ability to collect, organize, present data for informed decision making.

• Thrives and has demonstrated success working in a challenging and fast-paced environment.

• Demonstrates ability to meet challenging deadlines and minimum work requirements both independently and as part of a team.

• Routinely multitasks on varied job functions while utilizing multiple systems.

• Applies learned knowledge and skills effectively.

• Demonstrates strong, business professional, written and verbal communication skills.

• Demonstrates sensitivity to and awareness of team dynamics and possesses a high level of open-mindedness for group work.

• Has advanced level experience understanding and following institutional policies and practices.

• Has advanced level experience working with student information systems and/or customer relationship management software.

• Has advanced level Banner data reconciliation skills.

• Operates on diverse matters of limited complexity spanning multiple Student Records' workspaces where analysis of situations and/or data requires investigation of various factors and intangibles.

• Applies knowledge to contribute to development of departmental practices, methods, designs, and plans for future technologies.

• May be required to collect, format, and deliver data using reports they developed, which enable upper leadership to communicate data with stakeholders and to make business decisions.

• Interacts daily with team members and peer teams.

• Works to gain cooperation.

• Provides immediate supervision to a team of individual contributors, assigning tasks, checking work at frequent intervals, and maintaining schedules.

• Ensures work plans are executed.

• Holds direct reports accountable through established performance management processes and assists/participates in hiring and compensation decisions.

• Acts as an advisor and may assist in completing tasks to achieve team deliverables.

• Exercises judgement within defined policies and procedures.

Education

• Bachelor's degree in related field.

Experience

• 3 or more years of student records experience.

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Previous leadership experience.

• 2 or more years of experience and advanced level knowledge gained from working in the Student Records office.

• Experience within WGU's Operational organization.