Configuration Management

Army Enterprise IT Service Management. Use Army Enterprise Service Management Platform (AESMP) (or current Government-approved system) and its process-based approach to design, plan, document, deliver, operate, and manage IT services provided by the GCC to its customers. Follow industry BBPs where possible to improve and/or expand the existing ITIL processes to optimize the service quality to GCC customers. Existing ITIL processes are currently: Service Request, Incident, Event, Problem, Change, Availability, Release, Deployment, Capacity, Service Asset and Configuration Management, and Continual Service Improvement.
• Configuration Management. Manage all assets necessary to provision DODIN-A services using ITSM via a ticketing system, and the CMDB that is comprised of all configuration items over which the GCC performs O&M Management. Configuration items should be fully documented including service alignment, IP address, location, model, LCM contract, and serial number. Physical/logical diagrams and other supporting documentation will be updated as changes occur on the network.
• Service Asset and Configuration Management (SACM). Conduct SACM activities within the scope of the SACM Management Policy, Plan, and SOP. The objective of SACM is to define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned, and current state of service assets and configuration items. The SACM process covers service assets across the whole service lifecycle, provides a complete inventory of assets, and (in conjunction with CM) is responsible for their control. This includes full LCM of IT and service assets, from the point of planning, acquisition, deployment, maintenance, through retirement or disposal.
• Ensure SACM process objectives are continually aligned to overall GCC operational requirements, including a review of the SACM documentation for updates and accuracy (historically twice a year).
• Draft, for Government approval, the annual spend plan for maintenance renewals and new purchases with the required information as directed by the 7th Sig Cmd (T) CRVB guidance and schedule. Update and provide the spend plan with real time and accurate information, IAW Government guidance.
• Draft, for Government approval, a Technology Refresh Plan IAW 7th Sig Cmd (T) G4 LCM schedule guidance or six (6) months prior to equipment End of Life (EOL) or End of Support (EOS).
• Perform at least a 10% monthly audit of CMDB assets, compare configuration records against the infrastructure, and resolve discrepancies. Report any discrepancies that cannot be resolved without investigation to the Government.
• Maintain the NIPRNet and SIPRNet CMDB with all GCC managed hardware/software assets. Update the CMDB with any changes to assets IAW the existing CM process. Ensure mandatory attributes are entered into the CMDB correctly.
• Ensure all databases used for tracking organizational assets are correct and consistent with the asset information tracked.
• Maintain the Definitive Software Library (DSL) IAW the SACM plan.

* Positions are contingent on contract award *

Basic Qualifications:

• 5 years with Bachelor's degree; 3 years with Masters; 0 years with PhD
• DoD Secret clearance or above
• Must have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude

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