Collaboration Network Engineer III

The Collaboration Network Architect III is responsible for designing, implementing, and optimizing collaboration solutions using Cisco technologies. This role requires a deep understanding of Cisco's collaboration portfolio, including Unified Communications, video conferencing, and collaboration tools, as well as the ability to integrate these solutions into the broader network infrastructure.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Design and develop the architecture for voice communication systems, including VoIP, PBX, SIP, and unified communications platforms.
• Provide strategic direction for the evolution of voice network infrastructure to meet current and future business needs.
• Collaborate with IT leadership and business stakeholders to understand requirements and translate them into technical solutions.
• Develop and enforce best practices, standards, and guidelines for voice network design and operations.
• Evaluate and select voice technologies, vendors, and solutions to ensure compatibility, scalability, and cost-effectiveness.
• Oversee the implementation and integration of voice systems with other network and IT infrastructure components.
• Conduct capacity planning, performance tuning, and risk assessments for voice networks.
• Ensure the security and compliance of voice systems, including protection against fraud and adherence to regulatory requirements (e.g., E911, PCI DSS).
• Act as a technical subject matter expert (SME) to resolve complex issues and provide guidance to engineering teams.
• Stay updated on industry trends, emerging technologies, and best practices in voice and unified communications.
• Lead troubleshooting efforts for complex collaboration-related issues, such as call quality problems, connectivity issues, and interoperability challenges.
• Conduct detailed root cause analysis and implement solutions to resolve incidents promptly and minimize impact on business operations.
• Maintain accurate documentation of collaboration network configurations, dial plans, and operational procedures.
• Update documentation as changes are implemented to ensure consistency and compliance with organizational standards.
• Provide mentorship and technical guidance to collaboration engineering teams, fostering skill development and knowledge sharing.
• Collaborate effectively with cross-functional teams (networking, systems, security) to integrate collaboration solutions into overall IT infrastructure projects

General Responsibilities

• Performs other duties as assigned.

Minimum Requirements

Education: Bachelor's Degree required.

Experience:

• 5 or more years of experience in voice network engineering, with at least 3 years in a senior or architecture role required.
• Extensive hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco Voice Gateways, and collaboration endpoints.

License/Certification/Registration: Cisco certifications such as CCNP Collaboration, CCVP or equivalent highly preferred.

Knowledge/Skills/Abilities Required

• In-depth knowledge of VoIP technologies, SIP, RTP, and unified communications platforms (e.g., Cisco Unified Communications Manager, Avaya, Microsoft Teams).
• Strong expertise in PBX systems, SIP trunking, call center technologies, and collaboration tools.
• Proficiency in designing voice network solutions for scalability, reliability, and performance.
• Understanding of networking protocols and technologies, including QoS, VLANs, and VPNs.
• Familiarity with cloud-based voice solutions and architectures (e.g., Zoom Phone, RingCentral, AWS Connect).
• Proven experience in developing technical documentation and architectural diagrams.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills to collaborate with technical and non-technical teams.
• Experience with scripting and automation tools for voice system management.
• Familiarity with SD-WAN and other advanced networking technologies.
• Knowledge of ITIL processes and enterprise architecture frameworks.

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