Business Process Specialist

Schaedler Yesco Distribution Inc.
life insurance, flexible benefit account, paid time off, paid holidays, 401(k)
United States, Pennsylvania, Harrisburg
3982 Paxton Street (Show on map)
Apr 18, 2025
Join the Schaedler Yesco Distribution Team! Why You'll Love Schaedler Yesco Distribution: At Schaedler Yesco Distribution, we've been illuminating the electrical industry since 1924! As a family- and employee-owned company, we take pride in providing innovative solutions and exceptional customer service. With 29 locations across Pennsylvania, Ohio, and New York, we provide comprehensive solutions in lighting, datacomm, automation, and industrial services. What Sets Us Apart are our Core Values: Commitment to Integrity Teamwork Accountability Profitability Where we work hard and go home happy! Electrifying Benefits: Health Coverage: Choose from 2 PPO options for Medical, Dental, Vision, and RX-coverage kicks in just 60 days after the 1st of the month! 401K with company match. Flexible Spending Account (FSA) & Health Savings Account (HSA). Employee Stock Ownership Plan (ESOP): Become a stakeholder in our success! Quarterly bonuses. Company-paid disability and life insurance. Generous paid holidays and paid time off accruing. Opportunities for continuing education and professional development. Summary/ Objective: The Business Process Specialist will be responsible for conducting thorough research and analysis to assist in the development and implementation of effective business processes and procedures. This role involves working closely with stakeholders to identify areas of improvement, develop recommendations to optimize business processes, and lead ongoing continuous improvement efforts to ensure the company is meeting its goals and objectives as efficiently as possible. Essential Responsibilities: help increase productivity of our sales and operations teams lead our continuous improvement efforts by collaborating with cross-functional teams and executing quality-related projects across the business resulting in cost reduction, automation of processes, enhanced efficiencies, and net profit growth implement data analytics of our current practices and performance, with a focus on identifying, developing and implementing operational improvements to drive results Collect, analyze, and report various sales and operational data from various internal systems, including our BI platform, CRM, WMS, and ERP Evaluate trends and performance at the corporate, regional, territory, vertical, and individual level to drive efficiency and improvements throughout our business operations Present insightful business insights on an on-going basis to the executive management team, identify operational improvement areas that would enhance our customer service, and enforce implementation across various departments Involvement in developing, tracking, and monitoring sales and operational KPIs to improve internal processes Partner with sales and operations management to deliver actionable data relevant to effectively managing the business, such as Standard Operating Procedures, Error Analysis, Voice of Customer, Quality Standards, and Process Compliance Compare our KPI performance to industry benchmarks to ensure consistency, high quality, and best-in-class performance. Essential Functions: Perform and control the full cycle of process and procedure development Perform Internal Quality Audits to confirm process and procedures are being followed and to identify any potential loophole Determine internal quality control and develop an annual scope/strategy of process improvement Review, improve and develop KPI's to identify trends for performance improvement Create consistency and cohesion across all departmental processes/procedures and interdepartmental processes/procedures. Obtain, analyze, and evaluate documentation, prior reports, data, and flowcharts to enhance operational effectiveness Evaluate the User Event Tracking system to identify areas for improvement Develop documentation and reference materials for internal company use (Work Instructions, policies, procedures). Develop, participate, and sometimes lead, continuous improvement initiatives to drive efficiency and effectiveness within the company Initiate Corrective actions and ensure follow-up by managers to prevent repeat issues. Develop and Maintain Quality Manual Assist in the development of departmental playbooks Advanced problem-solving using various information sources Assist in maintaining quality service and support, internally and externally, by recommending enhancements to organization workflow and standards Work with HR and business leaders to develop role-based training curriculum Competencies: Manage multiple projects simultaneously with a high degree of attention to detail Strong analytical and problem-solving skills Validate and derive insight from large amounts of data from various sources Process mapping Creative and innovative thinker Comprehensive independent judgement Meet all deadlines Ability to control large amounts of data and assemble reports Ability to handle ambiguity Seek out and attend appropriate internal and external training Diligent and meticulous High regard for safety standards and quality control Read, Speak and Write English Excellent written and oral communication skills and the ability to interact effectively with all levels of management Ability to make timely decisions and exhibit judgment with support/rationale Proficiency with Microsoft Office software, including WORD, EXCEL, PowerPoint, and Outlook Maintain a positive work environment by behaving and communicating in a professional, courteous, respectful, ethical manner with customers, vendor partners, outside suppliers, co-workers, and supervisors. Adhere to, support, and promote SYD values Supervisory Responsibility: This position will supervise a future administrative role and possible additional operational-based roles. This position will require the ability to make recommendations for disciplinary action for employees who are not following the policies and procedures put into place Work Environment: This job operates as a hybrid position split between a home office and an office setting with a possibility of travel to various SYD locations and possibly customer visits. This position requires the use of standard office equipment such as computers, internet, smart phones, and photocopiers. Mental Demands: Interact with members of SYD senior management, sales personnel, vendor partners and customers to achieve a thorough understanding of our business Work efficiently to meet agreed upon deadlines Review processes regularly to improve personal productivity Develop tools and processes to aid in the achievement of overall corporate / marketing goals Be willing to learn new software, systems or programs utilized by the company Troubleshoot as necessary Maintain direct, cooperative interaction with project team Be able to work within a team environment, work independently or work self-directed as appropriate Effectively communicate with co-workers, outside suppliers and customers Physical Demands: While performing the duties of this job, the employee is required to have: Ability to use a keyboard and type proficiently Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel: Some overnight travel may be occasionally required. Should travel be required a valid driver's license with a clean driving record is required for this position. Must provide own transportation. Clearances and Certifications: U.S. Citizenship or U.S. Permanent Resident status required. Education and Experience: A college degree is preferred but not required, along with 5+ years of experience in wholesale, distribution, or electrical supply. Prior experience with the techniques and tools relevant to quality control including knowledge of relational databases is preferred, as is experience in a wholesale environment. Other Duties: *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.