Solid Organ Transplant Clinical Director of Operations

Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research.

Job Overview

The position is responsible for the strategic oversight and continuous improvement of all clinical nursing operations within the organization. This role focuses on enhancing overall clinical performance by optimizing workflows, implementing evidence-based practices, and driving efficiencies in nursing care. The position will analyze clinical processes to improve patient outcomes while maintaining regulatory compliance and fostering a culture of excellence in nursing practice. They will oversee nursing activities to ensure alignment with organizational goals, promote patient safety, and deliver high-quality services. Collaborating closely with executive leadership and clinical teams, the position will uphold the organization's philosophy and policies, ensuring effective engagement with all stakeholders. This role is pivotal in identifying opportunities for operational enhancements and leading initiatives that support the organization's mission and objectives in clinical nursing practice.

Job Description

Minimum Qualifications:

1. Bachelor of Science in Nursing (BSN)

2. Five (5) years of clinical experience in solid organ transplantation, with a focus on heart, liver, and kidney transplants.

3. Massachusetts RN Licensure.

4. Current Basic Life Support (BLS) Certification.

Preferred Qualifications:

1. Master of Science in Nursing (MSN)

2. Certified Clinical Transplant Coordinator (CCTC)

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.Other duties and responsibilities may be assigned.

1.Oversee all clinical nursing operations, ensuring seamless collaboration and alignment with the organization's goals and objectives.

2.Participates in coverage of the Transplant Administrator On-call role to provide oversight of organ offer management.

3.Develop, recommend, and monitor nursing and clinical education budgets, including effective variance reporting and corrective actions to ensure conformity with the budget.

4.Maintain appropriate performance data related to nursing operations and produce meaningful reports to monitor, evaluate, and improve clinical performance. Provide leadership with appropriate information to support sound clinical decision-making.

5.Ensure the efficient management of on-call organ offer services, optimizing response times and ensuring effective communication across all relevant stakeholders.

6.Collaborate with clinical leadership to oversee nursing quality improvement initiatives and ensure compliance with regulatory requirements and accreditation standards.

7.Identify potential risks to clinical processes, developing effective mitigation strategies, and ensuring that all nursing activities comply with legal, regulatory, and ethical standards.

8.Ensure effective scheduling of nursing staff to optimize patient care, enhancing nurse-to-patient ratios and promoting a safe environment in the outpatient setting.

9.Foster a culture of excellence and patient-centered care within nursing teams, promoting high levels of customer satisfaction among patients and families.

10.Provide cross-functional collaboration with leadership from other departments to drive initiatives that enhance operational performance for the organization.

11.Responsible for the development, communication, implementation, and supervision of transplant nursing policies and procedures in conjunction with hospital nursing leadership

12.Ensure effective management of nursing staff, including recruitment, training, development, and performance evaluations to ensure optimal staffing and team performance.

13.Collaborate with transplant executive leaders to align clinical nursing operations with organizational objectives.

14.Monitor nursing staff adherence to documentation requirements in conjunction with licensing and accrediting agencies.

15.Maintain collaborative relationships among nursing staff and support personnel to foster the achievement of goals and a positive work environment.

16.Ensure compliance with all regulatory standards and relevant healthcare guidelines, serves as a collaborative partner with the Director of Quality and Regulatory.

17.Evaluate and implement new technologies and systems to enhance clinical efficiency and improve patient care outcomes.

18.Prepare and present operational reports and updates to senior leadership, offering insights that drive strategic decision-making.

19.Cultivate strong partnerships with physician and surgical dyads to enhance clinical operations and patient outcomes.

20.Develop and implement clinical education programs that enhance nursing competencies and support continuous professional development.

21.Serve as a representative of clinical operations to external agencies and stakeholders, promoting the organization's interests and initiatives.

Physical Requirements:

1.Normal office setting.

2.Frequent contact with patients, medical staff, and department personnel.

3.Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

4.Requires manual dexterity using fine hand manipulation to operate computer keyboard.

5.Requires ability to see computer screens and reports.

Skills & Abilities:

1.Broad knowledge of clinical nursing operations with depth in inpatient and outpatient care.

2.Management, leadership, and interpersonal skills adequate for effective oversight of nursing teams.

3.Familiarity with process improvement methodologies to enhance nursing operational efficiency.

4.Excellent foundation in healthcare systems operations/office administration, including proficiency in relevant software applications.

5.Ability to manage multiple projects simultaneously and prioritize effectively.

6.Strong analytical skills, with the ability to interpret clinical data and outcomes.

7.Excellent communication skills, both verbal and written, with the ability to present information effectively to diverse audiences.

8.Ability to define problems, collect data, establish facts, and draw valid conclusions.

9.Highly resourceful team player who can effectively collaborate with staff and senior leadership.

10.Ability to lead and motivate diverse nursing teams, fostering collaboration and accountability.

Job Profile Summary

This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nursing Leadership duties: Controls, directs, and participates in the activities of the organization through a hierarchy of managers and supervisors. Responsibilities also include long-term strategic planning, determining the policies of the organization, and allocating its resources and making decisions regarding organization growth and diversification to accomplish entity's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.