Customer Service Representative

Customer Service Rep - N. Fort Meyers, FL

AtPentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

Join us as a Customer Service Rep in our Fort Meyers Pentair facility.

You will assist our customers by processing orders, preparing correspondence, answering phones, and fulfill customer inquiries with a goal to maintain customer satisfaction.

Job duties:

• You will process sales orders received by mail, fax, or email, as well as handling inquiries via phone or email regarding products, orders, pricing, and customer relations and complaints
• Responding to customer inquiries for pricing, part ordering information, order shipment and invoice information
• Accurately enter purchase orders on the day they were received and adjust sales and work orders dates to meet customer needs.
• Work with other departments such as production, shipping, quality, etc. for complaints, inquiries, delivery, service matters, and issues
• Works with Accounts Receivable Department on customer payment issues and discrepancies and process debit/credit memos and returned goods authorizations as required
• Work with sister facilities to process, expedite, or delay sales transfer orders.
• Must have 2 years of prior customer service experience, Salesforce software experience, able to navigate through different software simultaneously, be organized, and be very familiar with Microsoft Office Suite software.

Position hours/shifts (Overtime Available!):

1st shift: 8am to 5pm, this position is On-Site.

Compensation:

The hourly pay for this role is: $19/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• PTO after 1yr of employment
• 6 Paid holidays
• Sick Time: 4 hour per month (accrual)

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.