Field Application Specialist, Molecular Diagnostics (Kansas, Missouri)

At the heart of QIAGEN's business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees - around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

This position is dedicated to supporting QIAGEN's QIAstat-Dx instrument and chemistries in the field.

Support will include instrument installations, customer training, evaluation monitoring, routine customer follow up, on-site troubleshooting, product demonstrations, and other pre- and post-sale technical support in the assigned territory.

- Bachelor's degree in biological sciences or equivalent. Master's degree in molecular biology or a related field desirable.

- 2-5 years of clinical lab experience, and/or 2-5 years within a field-based customer support function.

- Deep knowledge of wet lab molecular biology methods/techniques in a clinical lab setting. Some familiarity with NGS applications would be helpful.

- Deep knowledge of wet lab molecular biology methods/techniques in a clinical lab setting. Some familiarity with NGS applications would be helpful.

- Comprehensive technical knowledge and understanding of molecular biology, including DNA/RNA purification, PCR, and sequencing.

- Excellent communication skills and commitment to customer satisfaction.

- Technical training experience highly desirable.

- Experience with CRM software (particularly Salesforce.com) highly desirable

- A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers.

- A strong desire to work with customers to understand their experimental needs and recommend QIAGEN solutions that accomplish their specific goals.

- Ability to effectively troubleshoot and solve customers' technical problems by phone, email, webinar, and in-person.

- Organized and able to work independently as well as on a team.

- Ability to integrate both internal and field-based resources to find creative solutions to customer requests.

- Ability to prioritize conflicting customer requests based on urgency and business value.

- Some project management experience is highly desirable.

- Fluent in English, both oral and written. Additional language skills are welcome.

- Ability to travel 70% with anticipated overnights of 40%.

- Territory: Ideally based in Kansas or Missouri.

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including but not limited to assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

QIAGEN complies with applicable laws regarding the confidentiality of employee health information and the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Candidates who require accommodation should contact Benefits@QIAGEN.com. This policy is part of QIAGEN's ongoing efforts to support public health efforts and to ensure the safety and-well-being of its employees, customers, business partners, and community.