Data Center Technical Lead

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2's in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.

How You Make An Impact:

• Oversees daily management of staff, including IC1, IC2 technicians
• Approve timecards
• Coach and mentor staff to achieve high quality results and high performance
• Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews
• Adhere to and apply the disciplinary process related to staff performance issues
• Provides explanations for operational performance results (explain why metrics/KPI's missed, met, or exceeded targets.)
• Provides input and suggestions for improving operational performance and efficiency in the local environment
• Screen and schedule burst labor resources for short term projects
• Screen for technical capabilities and cultural fit then recommend hire of long term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.) Assist in the onboarding and training of all new hires
• Manage local morale budget to ensure team morale is high
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)

• Other duties as assigned by management

What You Need To Succeed:

• High School Diploma or Equivalent
• Basic knowledge of and hand on experience with computer hardware
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds
• Work environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the year

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.