Customer Engagement Representative Sr

Job Summary: The Customer Engagement Representative Sr answers questions from the general public and referring these questions to the appropriate department. Performs various clerical tasks pertaining to the Service Desk area. Performs other duties as needed.

Education and Experience: High school diploma or GED required. Minimum one year cashier/customer service experience preferred.

Knowledge and Skills: Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: CPR/First Aid and AED license preferred.