Technical Service Representative, 2nd Shift

As the Technical Service Representative (TSR), 2nd Shift, you will hold primary account responsibility and support sales by providing expert product and technical guidance. You will ensure PPG coatings outperform competitors through service, proactive quality support, and knowledge of PPG technologies. This is an onsite position located in Montgomery, Alabama reporting to the Optima Solutions Site Manager. You will work second shift Monday through Friday from 2pm to 10pm.

Main Responsibilities:

• Ensure Automotive Coatings customer satisfaction by providing technical service in customer plant on multiple products and application techniques.
• Provide sales support to maintain and expand business at existing accounts and effective startup of new products.
• Provide Paint Application Technical Service/Support for the Customer.
• Build sales position by establishing customer relationships at all levels, provide resolution to customer's concerns, and quickly troubleshoot problems.
• Implement strategies to help manage inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence, and maximize freight advantages.
• Identify customer's needs/expectations and assess competitive activities such that sales strategies can be developed to increase sales/profits.
• Maximize profit contribution by differentiation through technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer's production line.
• Be the primary contact person for all customer complaints and questions. Be the lead spokesperson/liaison in communicating between the customer and internal PPG support departments.
• May be asked to lead customer projects, assist with process improvements, and look for cost savings for the customer. This will also include inventory management, which may also include the ordering of all products for the customer and developing usage reports.
• You will also service other customers in surrounding states and support the sales and service team.

Qualifications:

• High school diploma or GED required
• 5+ year of experience working with Ecoat technologies, Topcoat experience is desirable
• Automotive coatings experience preferred
• Application troubleshooting experience in two or more technologies preferred
• Willingness to work for the second shift daily and also during the weekend.
• Must have valid US driver's license

#LI-ONSITE

Les grilles salariales et les avantages sociaux de PPG sont lies au lieu de travail ce qui nous permet de remunerer nos salaries de maniere competitive sur differents marches geographiques. PPG prend en compte plusieurs facteurs dans ses decisions en matiere de remuneration, notamment, mais sans s'y limiter, les competences, l'experience et la formation, les qualifications et les diplomes, les certifications, ainsi que d'autres besoins organisationnels. D'autres elements peuvent etre pris en compte.

Nos programmes d'avantages sociaux sont concus pour favoriser la sante et le bien-etre de nos salaries. Toutes les couvertures d'assurance et prestations seront conformes aux reglementation et code du travail en vigueur.