Senior Director, Credential Lifecycle Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Strategic Leadership:

• Develop and implement a comprehensive strategy for the Visa Account Updater Suite and PAN & Credential Lifecycle Management across Visa.

• Align product strategies with Visa's overall business objectives, ensuring innovative and competitive offerings in the market.

Product Development and Management:

• Oversee the management of the Visa Account Updater Suite, ensuring seamless updates and enhancements.

• Manage the end-to-end lifecycle of primary account numbers (PAN) and credential solutions, ensuring security, efficiency, and compliance with regulatory standards.

• Collaborate with cross-functional teams, including technology, operations, sales, and marketing, to drive product development and execution.

• Enhance existing offerings and build new products that enhance the ease of use, adoption, and data quality

Innovation and Market Analysis:

• Stay abreast of industry trends and emerging technologies in payment solutions, particularly in account updater and credential lifecycle management and how they impact trends in eComm

• Identify opportunities for innovation and enhancement of existing products, ensuring Visa remains at the forefront of the digital payment landscape.

• Identify opportunities to streamline all credential management within Visa products and services

Stakeholder Engagement:

• Foster strong relationships with internal stakeholders, understanding their needs and ensuring product offerings meet or exceed expectations.

Team Leadership and Development:

• Lead, mentor, and manage a high-performing team, fostering a culture of innovation, collaboration, and product management excellence.

• Ensure team objectives are aligned with Visa's strategic goals and drive accountability for delivering results.

Risk Management and Compliance:

• Ensure all product offerings comply with relevant regulatory requirements and industry standards, maintaining the highest levels of security and integrity.

• Proactively identify and mitigate risks associated with product development and lifecycle management.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Requires 12+ years of relevant experience in product management and product strategy, experience in payments a must
• Incredibly proactive and self starter - must drive your own roadmap
• Demonstrated cross-functional experience in large matrix organizations
• Able to tackle shifting priorities at high speeds
• Self-starter, team oriented, collaborative, diplomatic, and flexible
• Proven track record of leading and managing complex product portfolios and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to innovate and drive change in a fast-paced, dynamic environment.
• Experience with complex technical systems, APIs, and issuer and merchant systems.
• SWAN: Smart, Works Hard, Ambitious and Nice!

We require candidates to adhere to Visa's hybrid in-office policy and in an office 3 days a week. Preferred location is Bay Area, with flexibility for other Visa - US based offices.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 213,000.00 to 332,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.