Seasonal Donor Relations, Associate

National Philanthropic Trust
United States, Pennsylvania, Jenkintown
Jun 16, 2025
Seasonal Donor Relations, Associate ABOUT NATIONAL PHILANTHROPIC TRUST National Philanthropic Trust is a public charity dedicated to providing philanthropic expertise to donors, foundations, and financial institutions, enabling them to realize their philanthropic aspirations. NPT was founded in 1996. Since then, we have raised more than $73.4 billion in charitable contributions and currently manage $49.2 billion in charitable assets. We have made more than 870,000 grants totaling more than $34.6 billion to charities worldwide. We rank among the largest grantmaking institutions in the United States. Our mission is to increase philanthropy in society. To that end, our experienced staff of philanthropic professionals are fully prepared to help you establish and administer your donor-advised fund. NPT is led by a Board of Trustees composed of nationally known experts in philanthropy and business. At National Philanthropic Trust, we foster a welcoming environment for all.People are valued and respected for who they are-with opportunities to bring theirentrepreneurial spirit andtalents to increase giving around the world. We have an inclusive, supportive, collaborative culture that makes National Philanthropic Trust one of the most rewarding places to work. AN OPPORTUNITY TO JOIN THE NPT TEAM The Seasonal Donor Relations, Associate is responsible for providing exceptional, high quality, and efficient donor-centric service to donors, financial advisors, bankers, and others. This position requires strong attention to detail and prompt and accurate responses to inquiries received via telephone, email, or fax. The Donor Relations Associate will work closely with other departments/colleagues at National Philanthropic Trust (NPT) to ensure that services to NPT's donors and advisors are delivered in a prompt, efficient and accurate manner. The successful candidate will employ a consultative, personable, and professional approach while representing NPT and its Financial Service Partners to attract and retain donors. NPT is looking for people with a passion for excellent customer/donor service. The intended shifts available are 9 am to 5 pm, 11am to 7 pm, or 12pm - 8pm Monday through Friday but NPT will request some flexibility during our busy season of November-December. The last week of the year (December 26 -January 1) will be a blackout period for time off. This role starts in August 27th or Septemper 24th, and the intended completion date is on or around mid-January 2026. Position offers a pay rate of $20-23 per hour and is fully remote. Duties/Responsibilities: Provide exceptional and efficient front-line service and support (phone and written) to inquiries from NPT donors, advisors, and others. Track, escalate, and resolve calls, emails, fulfillment requests, and issues through a Salesforce case management system, ensuring all information gathered on calls is accurately captured in Salesforce. Demonstrate sound business judgment to recognize when issues should be escalated to subject-matter experts for further handling. Manage follow-up activities with donors and clients consistent with stated criteria. Support extended phone coverage hours during Giving Season (October - December) Attend and participate in all relevant meetings and training sessions. Participate in special projects and perform other duties as assigned. Assist other NPT teams on an as-needed basis, including data entry of donor information. The above list is not exhaustive; additional tasks may be assigned as necessary but are not a significant function of the position. What You Bring: Strong attention to detail and highly organized. Excellent computer skills and ability to quickly learn new software programs - experience with Salesforce a plus. Exceptional telephone etiquette skills, with the ability to handle client concerns and issues with tact and diplomacy. Ability to interact professionally with institutional clients, high net worth individuals as well as develop and maintain good relationships with colleagues across the organization as well as the ability to handle confidential information. Strong time-management skills with the ability to work within a fast-paced environment. Resourceful team-player with collaborative and professional demeanor and the ability to successfully engage internal and external colleagues and constituents. Demonstrated ability to take initiative, anticipate needs and exercise independent, sound judgment. A strong work ethic with reliable attendance Reliable access to the internet Education and Experience: High school diploma or equivalent. 1-2 years of prior customer service experience preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.