Relationship Banker I

The Opportunity

Join Mascoma Bank's Retail Team as a Relationship Banker I and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

As the Relationship Banker I you will be the first point of contact with our customers, assisting them with their daily banking transactions and inquiries, while providing exceptional service. The Relationship Banker I will also have an eagerness to learn, a personal drive to understand all the key functions of a banker, and the ability to adapt to our evolving banking landscape.

Key Responsibilities

• Being a full-service banker who can greet the customer upon visiting the branch to assist them with both deposit/loan and more detailed transactions.
• Building and enhancing customer relationships by finding ways to solve customers' issues or identifying ways to enhance their financial lives.
• Understanding how we can support customers through our products and services to help them understand the best options for making banking easy.
• Being responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.
• Embracing challenges, learning from feedback, being inspired by and celebrating others' successes.
• Ensuring that a continuous effort is made to keep customers and the public informed about banking services; actively engaging customers on a regular basis to anticipate and meet their needs.
• Willing to learn new products and understand how to use those to help customers and make knowledgeable recommendations.
• Continuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs.
• Maintaining a passion with putting the Customer First in every interaction.
• Communicating and interacting with customers skillfully (internal and external).
• Understanding and adhering to the Bank's policies and procedures.
• BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to be a comprehensive list of all duties and responsibilities.

Work Location: This position will be based in our Bethel, VT branch.

Compensation: The starting hourly rate for this position is $18.00-$21.35/hour depending on experience.

What You Bring

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Comfortability with changing technologies and Microsoft based products.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded, we are about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorships.
• Comprehensive health, dental, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contribution following one year of service.
• Generous PTO starting at 27 days per year not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.