New

Customer Service Account Specialist

Advantage Technical
$22.00-$22.00
United States, Massachusetts, North Attleboro
Jun 16, 2025
Customer Service Account Specialist Are you passionate about delivering exceptional service and building lasting client relationships? Do you thrive in a fast-paced environment where precision and attention to detail matter? Our Client is seeking a Customer Service Account Specialist to serve as the primary point of contact for their valued customers. In this role, you will oversee the entire customer experience-from initial lot initiation through final settlement-ensuring accuracy, timely execution, and personalized service every step of the way. As a trusted advocate for your accounts, you will collaborate with internal teams to deliver seamless support and maintain high levels of satisfaction. Key Responsibilities: Serve as the dedicated point of contact for assigned customer accounts, managing all transactions from start to finish. Build and maintain strong client relationships by delivering proactive and responsive support. Coordinate settlements, payments, and order status with precision and urgency. Work closely with internal departments and sales teams to ensure accuracy in pricing, terms, and customer records. Monitor daily account activity to identify and resolve errors or delays. Promote self-service options through the Customer Portal. Ensure compliance with SOPs, proactively managing risk and escalating exceptions. What You'll Bring: Associate's Degree in Business or related field 3+ years of experience in a customer-facing, account management, or client service role Strong math skills and analytical thinking Excellent verbal and written communication in English (Spanish a plus!) High attention to detail with the ability to multitask and manage shifting priorities Strong computer skills, especially Microsoft Office; SAP experience is a plus Ability to stay composed under pressure and adapt to frequent interruptions Comfortable working independently and taking ownership of responsibilities After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our candidate privacy info statement which explains how we will use your information click here.