Patient Relations Coordinator- BHP

We seek someone with a healthcare background, great writing and speaking skills and willing to submit a writing sample.

• Maintains positive relationships with patients and their families.
• Develops staff education and patient and family information materials.
• Addresses patient inquiries and concerns promptly.
• Ensures patient information is accurately documented and updated.
• Collaborates with healthcare providers to optimize patient care.
• Implements strategies to enhance patient satisfaction and retention.

• Bachelor's degree in communications, psychology, health care or related field, required.
• Master's degree, preferred.
• Equivalent combination of education and experience may be considered in lieu of formal education.

(not specified)

(not specified)

• Evidence of highly refined interpersonal skills, conflict resolution skills, organizational skills, program planning skills, as well as telephone, customer service and writing skills.
• Proficient in Windows-based operating software/systems.
• Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues. Must be visible to staff, offering support and modeling service behaviors and concern resolution processes.
• Must be able to address difficult, awkward situations with tact and diplomacy. De-escalation Training preferred.

• Four years relevant experience, required.
• Knowledge of external regulations pertaining to Joint Commission, ODH, CMS, HIPAA and other agencies.

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking

FREQUENTLY: (none specified)

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting

The role requires the ability to be self-sufficient.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"