Senior Clerical Assistant - Child Support

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Senior Clerical Assistant - Child Support

Hourly Pay Rate: $16.70 - $25.05

Closing Date: June 24, 2025. Or upon receipt of the first 50 application submissions received.

Job Summary: This position performs complex and varied clerical tasks which include maintaining the OnBase and KIDS databases, compiling data for reporting, data entry, processing incoming and outgoing documents, generating documents, and providing necessary clerical support to ensure compliance with Federal Regulations, State Laws, and Mandates.

Job Responsibilities:

• Maintain a schedule for genetic testing appointments to be held at the office. Send requests to test incarcerated and out of area participants to the testing lab and update KIDS and OnBase with appointment details provided by the lab. Retrieve voicemail messages from the appointment rescheduling voicemail line.
• Upload and index appointment notices, administrative genetic testing orders, and genetic test results into OnBase. Upload scheduling dockets into Teams. Electronically file genetic test results into court database.
• Generate and prepare genetic testing appointment notices for mailing. Respond to emails from the testing lab, attorneys, and other child support staff or partners regarding questions related to genetic testing. Maintain confidentiality of records, documents, and correspondence.
• Query genetic testing lab website for sample details and results. Update KIDS with testing appointments scheduled by court clerks, and with genetic test results. Update electronic case notes in OnBase with scheduling information, test results, and related communications regarding testing.
• Any and all other duties as may be assigned

Minimum Requirements:

• Current resident of the State of Wisconsin
• High School Diploma or GED equivalent.
• At least two (2) or more years of office clerical experience which must include data entry.
• Intermediate knowledge of all related computer and software applications, such as Microsoft Word and Excel.

Knowledge, Skills, and Abilities: Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, basic math skills, skill in data entry and in using a personal computer, including the ability to query and retrieve information and produce word processing documents. Plan and work independently in a faced paced and high stress environment. The ability to work with multicultural populations and projecting a positive and concerned image to the public. Being sensitive to participants and learning child support regulations, policies, procedures, statutes and e-file requirements in order to work effectively and harmoniously with internal and external clients and the public with the capacity to maintain strict confidentiality.

Physical Demands: Standing, Walking, Sitting, Reaching, Bending/Kneeling, Hearing, Talking, Visual, Typing, Writing, Manual Dexterity, Upper Extremity Repetitive Motion, Lifting/Carrying 10 lbs., Pushing/Pulling 10 lbs.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.