Administrative Assistant II - Glaucoma Ophthalmology, Westwood

Required

• Working knowledge of current third party payer systems, including managed care and governmental programs such as HMO's, PPO's, Medicare, and Medicaid; familiarity with current patient billing practices and insurance verification terminology to determine eligibility and coverage.
• Excellent interpersonal and strong customer service skills including the ability to deal effectively with patients who are under stress.
• Familiarity with computerized patient appointment scheduling system, preferable PDM system.
• Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.
• Strong organizational skills and maintain patient records efficiently.
• Flexible personality and the ability to function well with interruptions and multi-task effectively with high volumes.
• Working knowledge of all Microsoft applications (Word, Outlook, Excel).
• Demonstrated typing and word processing skills to prepare correspondence, email and other documents with speed and accuracy.
• Ability to maintain confidentiality and discretion regarding sensitive patient medical information.
• Demonstrated ability to maintain composure when confronted by difficult patient situations and to respond professionally.

Preferred

• Working knowledge of ophthalmic terminology.
• At least 2 years working in a clinical office.