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Essential Functions and Responsibilities:
- Welcomes guests and co-workers and provides excellent customer service by responding to questions and concerns.
- Presents to the guests in clean, designated uniform with impeccable hygiene.
- Acknowledges guests needs and provides effective and efficient solutions.
- Provides security for the YMCA, ensuring the safety of guests, and co-workers while at the Camp Cullen. To include, but not limited to:
- Responding to situations with the possibility of removing members or non-members who act inappropriately, threaten or present a danger to others.
- Responding to all incidents within the Y and completing Incident Reports.
- Follows all YMCA policies and safety procedures and instructions.
- Understands all emergency procedures, acts responsibly during emergency situations, and completes appropriate incident reports.
- Reports any facility needs; calls maintenance or logs work orders in facility dude, ensures that the cleaning crew is notified to vacated rooms or specific issues requiring their attention and ensures amenities are replenished.
- Plan and teach Outdoor Education and Recreation Programming.
- Lead activities including (but not limited to) archery, zipline, riflery, climbing towers, team building, etc.
- Apply good teaching and leadership skills to provide quality instructions.
- Carry, transport, and use necessary equipment during activities.
- Take responsibility for program areas of camp or assigned activity, includes developing rules and procedures, ensuring adequate program supplies and maintaining or improving equipment and/or facilities.
- Ensure the safety and supervision of guests, students, and participants.
- Ensure facilities are clean and presentable at all times.
- Performs other duties as assigned; requiring the same effort, skills and responsibility when program requirements are changed and modified.
Due to the nature of our business having busy and quit periods of operation, at times some flexibility on hours may be required.
Other duties as assigned. YMCA Culture & Cause Expectations Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants. Hopeful-Take an optimistic or positive view of future outcomes. Genuine-To be honest and open in relationships with others. Mission Advancement:Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Operational Effectiveness:Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Qualifications: Strong time management and attention to detail. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Excellent written and verbal communication.
- Ability to pass background check and initial drug test.
Ability to move on site (shared housing provided).
- Ability to share housing with other on-site staff.
- Ability to work with integrity, discretion and a professional.
approach. Ability to work independently and be self-motivating. - Ability to work with school personnel, students, staff, and guests.
- Ability to work as part of a fun, high energized team.
- Ability to work in a fast paced environment and perform all daily tasks and responsibilities.
- Plan and facilitate recreational, team building, and/or environmental education activities.
- Employ conflict resolution skills and techniques.
- Personal Growth:Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
- Collaboration:Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Physical Demands:
- Continually required to walk and stand on uneven terrain, both downhill and uphill.
- Lift, carry, and/or move up to 25 pounds.
- Occasionally assist lift, carry, and/or move up to 50 pounds.
- Possess sufficient stamina to perform physical tasks.
YMCA Competencies (Leader): Determined-To devote full strength and concentrated attention to the cause. Nurturing-To care for, support, and help develop through encouragement. Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:
- May be working for extending periods outdoors, facilitating activities.
- Talking to and building relationships with guests and staff
Position Summary:
This position is responsible providing the highest quality of guest services for all our guests, participants, and students. Must be able to move on-site and employ flexibility throughout workdays. Responds to and anticipate the needs of our guests and embodies the five core values of the YMCA of Greater Houston. The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.
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YMCA of Greater Houston
Jun 20, 2025