3PL Warehouse Operations Manager

Manages the daily THE BUSINES UNIT operation activities to ensure all FFD and client established contract requirement objectives and expectations are met. Works closely with other branch departments to ensure customer satisfaction and efficient branch operation objectives are being met. Interprets operation reports and metrics used in assessing effectiveness and efficiencies of the business. Understands the design of the operational platform, evaluates root cause analysis, and develops corrective measures for operational continuity. Develops and implements recommendations to the FFD senior management team to increase operational effectiveness and improve customer satisfaction. Ensures safe and legal handling of regulated materials for all inbound and outbound shipments; including proper separation, palletizing, loading and storage. Responsible for managing employee relations, team building, training, and the performance review process. Effectively translates and communicates FFD objectives to subordinates. Involved in the budget and forecasting process, as well as sharing in the P+L responsibility.

Essential Functions

• Demonstrated understanding of Transportation Industry/Supply Chain Management/Warehouse systems and procedures.
• Knowledgeable of industry-related issues in transportation, supply chain management and use of technology in logistics.
• Knowledge of Critical Inventory Operating Systems and Processes.
• Ability to manage 10+ direct reports.
• Knowledgeable of FFD work rules and HR procedures.
• Detailed understanding of financial concepts (budget, forecasting and variance analysis) and associated tools (Comshare, Infinium).
• Proven track record of successful financial management
• Ability to learn and understand operations processes supported through technology.
• Good interpersonal skills, verbal and written communication skills (including presentations to internal and external groups)
• Experience in data and supply chain management analysis and using software applications (THE BUSINES UNIT software, MS Excel, MS Access).
• Experience with analytical techniques to define and solve complex problems.
• Must understand root cause analysis and problem resolution skills.
• Knowledge of project management skills and applications (MS Project).
• Systematic planning techniques and process to create realistic schedules define and prioritize goals and objectives.
• Originate and develop new ideas and concepts in order to create unique and alternative solutions to THE BUSINES UNIT problems.
• Good judgment and a common sense approach in decision-making even when dealing with complex problems.
• Good customer interface skills.

Minimum Education

High School/GED diploma required.

Minimum Experience

Eight (8) years progressive experience in supply chain operations leadership roles and/or warehouse management operations roles with direct personnel management experience.

Knowledge, Skills, and Abilities

Demonstrated experience and understanding of management warehouse operations transportation and handling within a warehouse operation.

Knowledgeable of industry-related issues in transportation, supply chain management and use of technology in logistics.

Knowledge of Critical Inventory Operating Systems and Processes. Ability to manage 10+ direct reports. Knowledgeable of 3PL work rules and HR procedures.

Detailed understanding of financial concepts (budget, forecasting and variance analysis) and associated tools.

Proven track record of successful financial management.

Ability to learn and understand operations processes supported through technology. Good interpersonal skills, verbal and written communication skills (including presentations to internal and external groups).

Preferred Qualifications: Previous Fulfillment / 3PL experience strongly preferred. Strongly prefer experience in healthcare critical parts fulfillment, Dangerous Goods fulfillment, and International shipping

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Memphis Pay Range: $6,511.62/month - $8,627.89/month

Additional Details: This position will be domiciled in Memphis, Tennessee.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)