Customer Service Rep Mail/Conference Services

Conference Services plays a key role in delivering a professional, welcoming, and efficient workplace experience. This position is responsible for greeting guests, supporting employees, coordinating visitor and workspace logistics, and ensuring the office environment is clean, well-stocked, and operating smoothly. The ideal candidate is proactive, service-oriented, and highly organized.

Key Responsibilities:

• Maintain highest level of customer care while demonstrating a friendly and cooperative attitude
• Effectively address and resolve client and customer concerns and/or complaints
• Demonstrate flexibility in satisfying customer in high demand environment
• Develop a familiarity with the building occupants for whom you are assisting
• Greet and present a professional and friendly image to employees, visiting guests and customers
• Serve as a point of contact for visitors, customers, or employees who are lost or require direction
• Provide information regarding building services, parking, cafeteria hours, etc.
• Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)
• Maintain clean, organized, and professional work areas
• Participate in Exela Enterprise Solutions and customer mandated training
• Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization
• Identifying seating booking conflicts or potential booking conflicts, suggesting solutions
• Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the service areas, conference rooms, supply rooms, and other areas as designated.
• Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.
• Request facilities attention for maintenance/safety issues observed on walk through.
• Respond to numerous phone calls
• Correspond via email using Microsoft Outlook
• Provide limited technology support
• Provide backup support for conference/meeting room reservation.
• Provide special project and administrative support on an ad hoc basis
• Ensure that deadlines are met; prioritize workload assignments
• Maintaining all logs and reporting documentation with attention to detail
• Participate in cross-training
• Adhering to all safety procedures
• Consistently adhering to business practice guidelines and policies
• Provide back up support to mail services functions as needed
• Taking direction from Team Leader or Service Delivery Manager

Qualifications:

• Minimum of 1 year customer service related experience required.
• Computer proficiency in email environments, Microsoft Office Suite or similar programs
• Exceptional Customer Service Skills & Professionalism
• Provide a professional manner and appearance when on duty.
• Strong planning, prioritization and organizational skills
• Ability to multi task and manage multiple priorities and deadlines is critical
• Self-motivated and possess a strong sense of responsibility
• Strong attention to detail and follow through
• Excellent communication skills both verbal and written
• Work effectively with a diverse range of individuals and groups
• Willingness to cross-training for other job functions
• Ability to effectively work individually or within a team in a fast paced environment
• Ability to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodations
• Ability to sit, stand and/or walk for long periods of time with or without reasonable accommodation
• Ability to meet employer's attendance policy

"The pay rate for this position starts at $16/hr to $17/hr however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled