New

Category Manager, Warehouse & Fulfillment

HH Global
vision insurance, 401(k), remote work
United States, Illinois, Chicago
203 North La Salle Street (Show on map)
Aug 12, 2025
Purpose of the Job This position is responsible for managing HH Global's third-party (3PL) North American warehousing and fulfillment supplier panel, ensuring that supplier capabilities, locations, and certifications meet client requirements. This will be a hybrid position based in Chicago, Illinois. This role will be required to be in office 2 days per week, with the ability to work from home the remaining days. Key Responsibilities Optimize strategic relationships with leading warehouse and fulfillment partners across North America extracting maximum value and capabilities for the benefit of HH Global and our clients. Continually evaluating potential new warehousing and fulfillment partners across North America that align with current and future client needs. Negotiate, develop and manage service level agreements, pricing, and contractual terms with key third-party logistics providers for the benefit of HH Global and our clients. Negotiate and finalize cost rate cards with 3PL providers, ensuring all relevant terms and conditions are carefully reviewed and agreed. Coordinate with internal teams to evaluate proposals, address any questions regarding pricing structures or service levels, and confirm that finalized rate cards align with organizational budget requirements and warehousing strategies. Serve as the primary advocate for warehouse suppliers servicing HH Global clients. Manage warehouse transitions for both new and existing clients, including planning and coordinating any technological development and the physical relocation of materials. Address performance issues promptly by identifying challenges early, providing constructive feedback and support, and collaborating on solutions. Help facilitate and monitor annual physical inventories at 3PL providers. Monitor, verify and maintain compliance to 3PL partners' relevant certifications. Present to internal teams, clients and other category managers our North American footprint and warehousing solution. Coordinate activities with internal warehouse leadership as required. Other duties as assigned. Knowledge, Skills + Experience 10+ years of experience in a senior management role in warehousing or the fulfillment sector. Strong problem solving and analytical skills. Bachelor's degree Logistics, Supply Chain, or related field preferred. Member in a relevant professional organization (e.g., CSCMP, ASCM) preferred. Experience in contract development and negotiation. Strategy development experience, with an ability to develop and manage a North America-wide category plan for outsourced Warehousing + Fulfillment. Strong communication and negotiation skills. Strong influencing skills to manage client services teams requirements and expectations from 3PL service providers. Flexible and self-motivated. Company benefits Healthcare, dental, vision insurance Short-term and long-term disability coverage 401k with discretionary company match 16 days of PTO with 9 company holidays + 3 floating holidays Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.