Loan Servicing and Operations Manager

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $121,701.00 to $208,630.80. Additional compensation may be possible based on experience and skills.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

The Loan Servicing and Operations Manager plays a critical role in advancing the Bank's broader strategic goals including digital transformation, customer experience excellence, and risk modernization. This leader ensures operational effectiveness, manages risk, and influences continuous improvement by driving innovation and leading change across loan servicing and operations functions.

As a senior leader in Operations, you will play a critical role in advancing our mission by ensuring excellence in service delivery, process improvement, and risk management. Our collaborative and high-performance environment values innovation, strategic thinking, and operational discipline. At EagleBank, leadership means driving results while fostering a culture of accountability, integrity, and relationship-driven success.

Requirements:

Bachelor's Degree in Arts/Sciences (BA/BS) in Business, Finance, Accounting, or a related field
• 10 years commercial and consumer loan servicing experience with a strong emphasis on commercial operations
• 7 years of leadership with direct responsibility for team development, cross-functional influence, and driving change initiatives
• Demonstrated ability to drive operational transformation, modernize legacy systems, and champion innovation.
• Experience with audit processes, quality control, UAT (User Acceptance Testing), and risk remediation.
• Advanced knowledge of credit, banking, loan operations/documentation, and the associated operational risks
• Knowledge of commercial, construction, real estate, and consumer loan products and processing
• Thorough understanding of banking policies and procedures and applicable regulations
• Exceptional verbal, written, and interpersonal skills with the ability to carry out instructions, and instruct others, train personnel, read analyze and interpret documents
• Ability to plan Department activities, set objectives, develop strategies, budgeting, delegating, motivating, and directing employees to the desired outcome
• Working knowledge of MS Office

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.