T-Mobile is in pursuit of exceptional talent to join our executive team. We're committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.
Job Overview
The Director, Market Sales will drive all retail sales of T-Mobile's wireless product & services portfolio within their defined Market with the goal to increase market share. This individual will be responsible for realizing the full potential of the T-Mobile brand through in-store sales and training efforts across assigned branded stores.
The Director will focus on sales strategies and tactics, including key initiatives such as leading sales growth and team performance within this critical Market. The Director will set vision and strategy to lead the growth of market share, and ensure retail sales teams are consistently providing an outstanding customer experience. The Director will identify and diagnose systemic financial and operational performance gaps, develop required corrective action plans, and execute on collaboratively established Sales KPIs.
Job Responsibilities:
- Interpret corporate strategy and translate/communicate goals to a team of multiple District Managers
- Drive T-Mobile goals, and strategy to the 3rd party distribution with Sr Manager. Work with the TPR account managers through influence management and collaboration to meet corporate goals and strategy.
- Inspire leadership to create elite teams of customer service professionals that go the distance; continuously stay connected with the field through store visits.
- Develop Market-level financial and operational targets. Manage Financials for the portfolio of Markets, and conduct regular assessments of Store and Market performance against financial targets.
- Build pride and motivation across the portfolio of Districts. Drive teams, processes, and systems that efficiently and consistently deliver a top-notch retail experience for the customer.
- Deliver revenue, profit, and customer growth through district and store level P&L management. Diagnose store performance issues through site visits and one-on-one conversations with District Managers and Store Managers. Set operational and performance standards across Stores and Markets.
- Escalate relevant feedback to SVP and participate in strategy development. Increase competitive port ins and T-Mobile market share. Enable the distribution of cutting-edge products and superior services that reflect T-Mobile's retail promise.
- Develop strong relationships with cross-functional counterparts in the field, which includes Human Resources, Loss Prevention, Customer Care and Engineering; and centralized areas of expertise including Marketing, Local Channel Management, Public Relations, and Corporate Operations and Training.
- Play a role in creating excellent store environments and selecting favorable locations. Provide input to the SVP, Region Field Sales on Market opportunities and priorities for Store development.
- Assist the Headquarters Store Development team as requested; coordinate with a cross-functional team and Store Development on specific build-out issues.
- Evaluate Merchandising and Marketing strategy; implement and translate corporate driven strategy. Assess merchandising and marketing needs across market; escalate relevant feedback.
- Communicate the product and service line, as well as new products in development.
- Maintain keen awareness of demographic and wireless trends, as well as competitive threats, within the Market.
Education and Work Experience:
- Bachelor's Degree (Preferred)
- Master's/Advanced Degree (Preferred)
- Must have 10+ years' experience in a senior field sales leadership, leading a large and diverse retail organization with a proven track record of success. Required
- Experienced leading a large, multi-state region and/or populous city/major market. Required
- Experience inspiring, motivating and managing commissioned employees is required. Required
- Must have some experience working firsthand in a customer-facing sales role, either frontline retail or B2B sales. Required
- Demonstrated people development ability including a focus on developing emerging leaders. Required
- Possesses insight into the drivers of financial performance in the Market. Understands store-level performance drivers. Required
Knowledge, Skills and Abilities:
Licenses and Certifications:
At least 18 years of ageLegally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $176,200 - $238,400
Corporate Bonus Target: 25%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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