Client Advisor Business Ins Specialist

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

The Client Advisor & Business Insurance Specialist manages a book of assigned Commercial Lines accounts. The job includes providing service to commercial clients and maintaining a high retention of customers. Client Advisor is responsible for detailed coverage analysis as well as consultation and coverage recommendations to clients. Build long-term relationships with clients, play a central role in introducing new insurance products, and maintain the suitability of existing insurance program.

WORK ENVIRONMENT: OneGroup's work environment is designed to foster collaboration and engagement. Employees have opportunities for personal & professional development and to make a difference in their communities. We provide flexibility in a hybrid work schedule environment that blends at home and in office work.

ESSENTIAL DUTIES

Develop and maintain good working relationships with clients.

Introduce and promote new products through communication with clients.

Increase the profitability of existing product lines by encouraging clients to use added-value services wherever possible.

Consult on the most effective coverage for a particular need.

Deliver good customer service by responding swiftly to queries and concerns from clients.

Communicate with colleagues & carrier representatives, to maintain knowledge of new and existing products, Online quoting along with current market conditions and competitors' products.

Ensure compliance with procedures of OneGroup by keeping up to date with all changes.

Negotiate with underwriters to amend policies where necessary in order to meet client demand.

Working knowledge and competency in use of Agency Management System (Applied Epic), Microsoft Office, and other software as required by position.

Technical proficiency with coverages and various types of insurance policies as appropriate.

Authorize binding of Commercial Lines coverage within authority granted by the carrier.

Participate in seminars and training for skill and knowledge development.

Perform other duties as required.

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

High School Diploma

All applicants must be 18 years of age or older

Professional Certifications/Licenses:

Property/Casualty License Required

Maintain Agent/Broker License through continuing education

Earn or maintain CISR Designation

Experience/Skills:

5 years Insurance Experience Required

Working knowledge of Agency Management Systems

Experience in the Applied Epic system is a plus but not required

Ability to use menu-driven software in addition to Microsoft office to include Outlook, Word and Excel programs

Knowledge of Acord forms

Self-motivated, ability to work independently and within a team

Good organizational skills with the ability to manage multiple tasks efficiently

Excellent oral and written communication and interpersonal skills

An interest in meeting new people and relationship management skills

Display trustworthiness, integrity, sincerity and discretion

Good customer service skills

A results-driven approach to meet core responsibilities and deadlines

Attention to detail and accurate record keeping

The ability to develop and deliver innovative ideas

Excellent time management skills

Must possess a valid driver's license and clean motor vehicle record

Hours: Fill In hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.