Technical Writer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Writer - Salesforce Flow Content Experience

Join our team at Salesforce Flow Content Experience, where we're looking for an early-career technical writer. At Salesforce, technical writers play a crucial role in creating documentation and content experiences that empower customers to maximize their use of our products. Working in an Agile environment, you'll collaborate closely with writers, product managers, engineers, and the User Experience (UX) team to deliver in-app assistance, guides, interactive training on Trailhead, and videos tailored for administrators, users, and developers. We're dedicated to innovating content strategies that ensure the right information reaches our users exactly when they need it.

About You:

Our ideal candidate is passionate about enabling customers to achieve their business goals through Salesforce products. You excel independently while valuing collaboration with team members and stakeholders. Technology excites you, and you're eager to leverage AI to enhance content quality and efficiency.

This is a hybrid role requiring a minimum of 10 visits per quarter to our San Francisco, CA, Seattle, WA, or Bellevue, WA offices to support customers and collaborate with the team.

Required Experience/Skills:

• 1-3 years of professional writing or communications experience

• 1-3 years of experience in a technology or software company

• Ability to craft clear, concise, and user-friendly content, adjusting tone and style based on the audience

• Quick comprehension of complex technologies and the ability to explain them effectively

• Curiosity and a knack for improving existing processes

• High standards of quality with meticulous attention to detail

• Strong problem-solving skills and a customer-centric mindset

• Proficiency in developing content plans for products

• Ability to thrive in a collaborative environment, managing multiple tasks under tight deadlines

• Excellent communication skills and a team-oriented approach

• Bachelor's degree in technical writing, communications, or a related field, or equivalent experience

Desired Experience/Skills:

• Familiarity with source control software like Perforce or Git

• Experience with XML-based authoring tools such as Oxygen

• Knowledge of API documentation best practices

• Familiarity with DITA and structured authoring methodologies

• Experience in Agile development environments

• Background in customer service or working with customer service applications

• Exposure to AI technologies

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.