Consumer Loan Processor

Position Summary: (General statements regarding the overall objective of the position)

The Consumer Loan Processor is responsible for gathering and validating all information required to process consumer loan requests, in accordance with credit union guidelines, for a wide range of consumer loan types including Auto, Boat, Motorcycle, RV, Lines of Credit, Personal, and Secured Loans. While simultaneously providing support to the consumer loan origination team(s) regarding documentation to move the loan request to closing.

Essential Duties and Responsibilities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental, and perceptual functions of the job)

Collects, substantiates, and validates accuracy of member information.

Conducts a comprehensive final review of the loan in accordance with underwriting approval, and credit guidelines while validating data in all required systems.

Reviews, analyzes and matches all loan information and documentation to the loan application and system(s) to ensure data integrity and certainty in preparation for closing/funding.

Performs a review and examination of all required lien information to confirm accuracy, validity, and compliance for lien placement at time of closing.

Obtains necessary lending approval when final terms are outside of original underwriting approval.

Complies with established service level agreements and KPI's, explains document requests, decisions, and suggests the best method to finalize the loan transaction.

Verifies documentation, to include but not limited to credit report, paystubs, W-2s, personal tax returns, business tax returns, bank statements, and titles.

Effectively communicates and works in a team environment with other Consumer Loan Underwriters, Consumer Loan Processors, Consumer Loan Funders, and other team members.

Supports all loan origination and servicing channels within the Lending Operations Department.

Follows procedures, polices, and guidelines for all consumer loan types when gathering required information.

Discusses document requests, approvals, and declinations with internal and external partners, as needed.

Provides immediate feedback to the origination source with any corrective measures to be taken to meet underwriting approval.

Requests and gathers all required documentation while ensuring an elevated level of customer service is provided.

Accepts incoming calls, answers questions, and provides information related to loan underwriting, processing, closing and loan funding.

Adheres to all auditing procedures designed to document the lending process and provide the proper checks and balances.

Enthusiastically provides support for all credit union business lines aligned with TDECU values.

Acts in closing capacity as back up, if needed.

Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)

Education:

High School Diploma or equivalent mix of education and work experience required.

Licensure:

Experience:

• Minimum three (3) years consumer loan processing or closing/funding experience in a high-volume environment.

Knowledge, Skills, and Abilities:

• A comprehensive knowledge of all consumer lending products, documentation, policies and procedures, services, and delivery methods.
• Must possess the ability to work at a fast pace effectively and accurately in a changing environment,
• Clear understanding of forms and requirements for lien placement.
• Must be able to communicate effectively with members, management, team members and external third parties.
• Ability to interface with people in a positive manner with empathy, courtesy, and tact.
• Able to handle difficult calls.
• Team oriented and the ability to work collaboratively.
• Ability to analyze and solve problems relative to loan closings and member service needs.
• Must be able to coordinate, manage and guide multiple priorities simultaneously and effectively through to completion.
• Follows established security measures to guarantee the confidentiality of confidential information.
• Working knowledge of NCUA lending regulations, and consumer lending concepts and practices.
• Complies with all Federal and State laws, as well as organizational policies, procedures, and processes, including but not limited to, those related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, Office of Foreign Assets Control (OFAC), Reg B and Reg Z.
• Familiarity with CLOS (Consumer Loan Origination System) Meridian Link- LPQ-Modern Experience, signature platform IMM, DocuSign and DNA is a plus.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Hybrid Hub: On average, employees in this role report to a designated TDECU office location 4-6 daysper month.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.