Access Services Assistant

Job Code and Title: Temp/Casual > 14 hrs
Working Title: Access Services Assistant
Percent Time: 35%
Service Area: Student Success
Department: Access and Information Services

ABOUT THE POSITION
Position Summary
The position will act as a resource for student employees, help manage workflow in multiple library collections, and provide reference and circulation support for the West Bank Access and Information Services department.

Responsibilities

• Reviews training materials for student workers and makes recommendations for efficiencies.
• Coordinate the workflow of student workers in the absence of a supervisor.
• Assist with the training of new student employees and creating training materials.
• Staff the information services desk, providing reference, information and access services that require judgment and informed appraisal of the user's needs, based on thorough working knowledge of relevant library policies, procedures, tools and facilities.
• Serve as a front-line staff for digital information services, answering questions in the campus-wide chat, email queues, LibAnswers and making referrals as appropriate.
• Instruct users on use of digital and physical materials.
• Provide instruction in effective database search skills; beginning and advanced Boolean searching, truncation etc.

Required Qualifications

• Two years of college coursework
• Relevant library experience with access services
• Demonstrated ability to work in a highly collaborative organizational environment.
• Strong commitment to providing excellent customer service.

Preferred Qualifications

• In-depth knowledge of Alma and other library processes and resources
• Extensive knowledge of the University Libraries systems, policies, procedures, and referral information for library users
• Skilled in triaging library questions to relevant staff members
• Experience with library customer service skills, problem-solving, and handling difficult situations

Pay Range: $20.00/hour; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).f America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).