Cloud Computing Technical Manager

Peraton is seeking a Cloud Computing Technical Manager to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton's Department of Interior Cloud Hosting program managing a technical team of engineers supporting the DOI CHS III cloud hosting system. This position leads the Peraton Application and Sys Admin staff embedded with the Government's delivery team. This Manager closely interacts with government customers to achieve system objectives and implement government directed system updates.

Additionally, this role brings their technical experience to create growth driven Task Order responses as we support the DOI team's cloud migrations. Strong communication and proposal writing skills are needed.

This role is primarily telework based with core hours between 9 am - 3 pm (EST) Monday - Friday; there is occasional on-call after-hours support required when incidents occur and some travel for key meetings and training. The applicant must reside and perform all work within the United States.

Day to Day Roles and Responsibilities:

Articulate intricate technological concepts in a clear and accessible manner for individuals without a technical background.

• Lead and supervise a team of 8-10 Tier 3 cloud engineers.

• Plan, Schedule, and monitor Tier 3 engineers in their day-to-day activity to ensure efficient and productive work in alignment with customer requirements.

• Take direct escalations from customer and program leadership and be able to synthesize information together from a variety of sources, with the ability to convey this information directly to these leadership teams.

• Experience leading a team comprised of multiple SysAdmins and O&M skillsets including: AWS, Github, Jira, SQL, Python, and Ansible playbooks.

• Lead Tier 3 responses on incident bridges escalated from Tier 2 and the HART Incident Manager; ensuring the system is restored to normal operations within established Service Level Agreements (SLA).

• Oversee the development of the O&M training and qualification programs to include training new engineers in their assigned role and on-call duties.

• Guide and mentor new engineers through initial onboarding and on-call responsibilities. Assist with all aspects of the project including staffing, equipping and process improvement activities to drive value into the program.
• Support new TO development to grow the account by writing the technical portion of the responses.
• Develop and compile regular reports (e.g., weekly, monthly, quarterly) on program metrics, KPIs, and deliverables.

Basic Qualifications:

• 10 years of experience, may have supervisory or lead experience
• Bachelors' degree or higher in Computer Science, Mathematics or Engineering or equivalent
• U.S. citizenship and the ability to obtain/maintain a U.S. government agency level clearance
• Must have Cloud Systems management and/or administration experience
• Expert knowledge of Cloud Technologies (AWS, Azure or Google), RHEL, OpenShift, Windows, and other open-source technologies.

Desired Qualifications:

• One of the following AWS Certifications (required or strongly preferred):
• AWS Certified Solutions Architect - Associate
• AWS Certified SysOps Administrator
• AWS Certified DevOps Engineer
• Hands-on experience with:
• EC2, RDS, S3, Lambda, CloudWatch, IAM, CloudTrail, VPC, Route 53
• Infrastructure as Code (e.g., CloudFormation, Terraform)
• CI/CD tools (e.g., CodePipeline, GitHub Actions)
• Monitoring and logging tools (e.g., CloudWatch, Datadog, Splunk)
• ITIL Foundation certification (for O&M process framework) is a plus.
• Experience with JIRA Ticketing systems preferred
• Experience with DevOps and Agile methodologies

Program Technologies

• AWS
• SNOW
• JIRA

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.