Director, Person- Centered Care Strategy and Innovation

Posting Date

The Opportunity

Our vision at DaVita is an unwavering pursuit of a healthier tomorrow, and an integral part of that is ensuring that all of our patients are empowered to have that opportunity. Empowering each patient to achieve their optimal outcomes is imperative to DaVita's business success, both in terms of being able to achieve our clinical goals and in the context of healthcare more broadly. We aim to weave culturally and linguistically person-centered care into everything we do. Join DaVita's team and contribute to a cutting-edge area of healthcare while having a tangible impact on underserved patient communities!

The Director, Person-Centered Care Strategy and Innovation will work on high priority, high visibility initiatives in a rapidly evolving area within DaVita and the healthcare industry. Collaborate with a cross-functional team of clinical, operating, and business leaders across DaVita, and help chart the path toward a healthier tomorrow for all. This position plays a key role as a leader, strategist, thought partner, executor, and internal consultant in developing solutions to reduce outcome disparities among DaVita's patient population. Topics will likely include:

• Insight generation through a rigorous understanding of data, trends, and qualitative information
• Development and operationalizing of national and local person-centered care strategies, potentially including leading pilot and program launches
• Initiation and/or support of national partnerships to impact barriers within DaVita's scope of influence (potentially including but not limited to social drivers of health)
• Partnering with Government Affairs team to understand the evolving policy landscape and determining DaVita's positioning, and potentially engaging with congressional stakeholders

This is a remote role. Preference is Denver, CO.

Responsibilities (including but not limited to)

• Work closely with clinical teammates and develops long-standing relationships with operators, clinicians, and others
• Leverage hypotheses-based approach to identify, validate, quantify and build buy-in around opportunities in partnership with clinical and business leadership

• Oversee teammate(s) work, provides coaching, and develops team culture
• Analyze data, provide insights, and structure presentations to tell a meaningful story and drive decision making

• Independently assess opportunities/priorities and define work plan
• Engage with teammates across teams at DaVita to foster alignment and integration of person-centered care vision into their work
• Operate as an internal SME to support various teams and consult on person-centered care approaches or efforts
• Leverage continuous improvement tools to structure and incubate improvement opportunities

• Manage and coordinate new initiatives from idea generation to implementation: new clinical program/ initiative design and development, training and communication materials development, pilot facilities support (training, communication, tracking and follow-up), pilot results review and evaluation, development of field and physician communications, training tools and the facilitation of Village wide implementation
• Synthesize quantitative and qualitative data to make meaningful proactive and reactive policy/advocacy recommendations
• Other duties as assigned

Requirements

• Bachelors Degree is required
• 5-10 years experience in strategy/operations in healthcare is required
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation; experience working in dialysis clinic operations preferred
• Demonstrated passion for ensuring every patient is empowered to achieve optimal outcomes
• Strong sense of accountability, including a passion for owning, organizing, and driving multiple projects in parallel and seeing them to full completion
• Ability to engage directly with and influence senior-level executives (e.g., CEO, COO, etc.), TMs of different professional backgrounds, and external stakeholders.
• Problem solving skills: Ability to structure ambiguous problems, think creatively, generate and test hypotheses
• Team leadership skills, with the ability to delegate project work and build consensus effectively and the desire to manage, develop, and mentor team members
• Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
• Presentation skills: Comfortable putting together storylines in PowerPoint
• Communication skills: Ability to effectively convey information to senior management and teammates of all backgrounds
• Data Analysis & Interpretation skills: Ability to interpret data and trends to assess performance and opportunities, and structure additional analytical asks
• An awareness and appreciation of the spectrum of circumstances DaVita patients face, and the various factors that contributed to their occurrence
• High energy and ability to work in a fast-paced, team-oriented environment
• Ability to travel ~25%, with some periods of heavier travel

#LI-MR2

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.