Catering Sales Administrator

Brand:

Bagel Brands is the parent company for your favorite breakfast brands, Einstein Bros. Bagels, Bruegger's Bagels, Noah's NY Bagels, and Manhattan Bagel. We believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values and behaviors that allow us to spread a little more joy and happiness in the world. They let us laugh, smile, and enjoy each other's company a little more. These are the behaviors that guide how we work, how we treat each other, and how we treat our guests. We believe that there is no better way to make someone's day than with a warm, fresh-baked bagel and a heart-felt good morning.

We are seeking a proactive and detail-oriented Catering Sales Administrator to support our catering sales and operations teams. This role is essential in ensuring seamless execution of catering orders, maintaining accurate records, and providing outstanding customer service. The ideal candidate is a self-starter who thrives in a remote environment, can manage multiple priorities, and brings experience in administrative support and customer interaction.

We offer full benefits (Medical, dental, vision, HSA/FSA, disability, life insurance), bonus eligibility, 401k+ company match, self-managed PTO, tuition reimbursement, adoption assistance, EAP, and more! This position is a remote position based in Nevada or Oregon. We are targeting $60,000-$65,000 base salary.

Responsibilities Include:

• Understand customer needs and coordinate appropriate catering solutions

• Partner with operations teams to ensure successful execution of catering orders, including updates, store load management and guest recovery.

• Manage order entry, generate quotes, and maintain standing orders.

• Monitor and address issues with current orders, unaccepted orders and same-day requests.

• Determine responsibilities and proper escalation to resolve issues. Communicate with team members and follow through to complete resolution.

• Review all catering survey results and escalate as needed.

• Conduct payment reviews and coordinate credit card or house account updates.

• Review outstanding balances on house accounts and communicate due payments.

• Review and enter tax exemptions.

• Support new store openings (NSOs) through outreach and organization.

• Maintain up-to-date tasks and notes within the CRM/Monkey.

• Create SOPs based on role duties.

• Attend meetings and document notes as needed.

• Manage third party portals and menu updates.

• Additional assignments based on business need.

Required Knowledge, Skills & Abilities:

• Professional phone presence with strong verbal and written communication skills.

• Ability to assess incoming requests and triage appropriately.

• High level of attention to detail and organizational skills.

• Demonstrated ability to multi-task and prioritize in a fast-paced environment.

• Comfortable with new technology and adaptable to system updates.

• Ability to work independently with minimal supervision while managing time effectively.

• Strong understanding of sales tracking and reporting.

• Ability to work independently and as part of a team.

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)

Education, Training and Experience:

• 2+ years administrative support and customer engagement experience

• Previous experience in catering, hospitality, or restaurant environments is a strong plus

• Preferred: Prior experience working with catering and sales systems (Microsoft Dynamics, Front, Outlook, Monkey, ZoomInfo, etc.)

Travel Requirements:

• Occasional travel required.

Compensation Range:

*Starting pay is subject to Local and State Minimum Wage regulations.

**Ranges reflect what employer reasonably and in good faith expects to pay for such position.

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Bagel Brands reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.