At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
- Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
- Meets company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
- Service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request.
- Solicits assistance from management as needed. Seeks management approval for transactions and rates for special relationship pricing above authorized limits. Notifies management of suspicious and questionable transactions.
- Adheres to all bank compliance, security and operational policies and procedures.
- Maintains a cash drawer and performs daily branch operational balancing procedures.
- Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
- Performs changes to existing accounts as requested by the customer.
- Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
- If applicable, allows entry of safe deposit box holders.
- Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
- Maintains customer confidentiality.
- May participate in bank promotions, external community events, and promotional activities.
- May be required to work in other First Mid Banking centers.
- Complete other specified duties as assigned.
SALES:
- Develops and maintains relationships with business partners.
- Develops and maintains strong relationships with customers.
- Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
- Consistently meet or exceed established goals for the position.
- Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
- Actively seeks out and maintains basic product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
Qualifications
Education:
- High School Diploma/GED required.
Experience:
- 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
Skills:
- Proficient in usage of Microsoft Office and computer application
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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First Mid Bank & Trust
paid time off, tuition reimbursement, 401(k)
Aug 03, 2025