Human Services Assistant

Under general supervision, performs paraprofessional human services work in support of program objectives and supports Child Care Assistance and Referral (CCAR) staff. Tracks submissions of applications for eligibility and performs monthly tracking of document submissions. Provides administrative support for the CCAR call center and staff. Assists staff with specific routine case management services such maintaining the Virginia Department of Education (VDOE) application portal, processing portal applications for childcare subsidy, intake client interviews, processes mailings for required notices and contracts, tracks the return of signed documents and maintains/updates information in two case management systems.

• Knowledge of the basic principles of human behavior;
• Knowledge of word processing and data management programs (Excel, survey software)
• Ability to communicate effectively to clients;
• Ability to organize information and records;
• Ability to communicate in written format;

• Demonstrated experience working in human services; experience in working with the public and managing multiple tasks at one time.
• Experience in reviewing completeness of applications for eligibility review.
• Excellent organizational and interpersonal skills.
• At least one year of full-time equivalent experience performing the following duties: record keeping, record review, data entry, reception/intake service.
• Experience providing excellent customer service to a diverse population.
• Basic proficiency utilizing Microsoft Outlook, Word, and Excel.
• Experience using a multi-line phone system, paperless filing system, and case management system.
• Clear and concise abilities in oral and written communications skills