Clinical Reviewer - Arkansas Behavioral Health License (Remote within Arkansas)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Clinical Reviewer - Arkansas Behavioral Health License (Remote within Arkansas) to join our growing team.

Job Summary:

• The purpose of this position is to utilize clinical expertise to review medical records against appropriate criteria in conjunction with contract requirements.
• Completes prior authorization, continued stay, and retroactive and retrospective quality reviews for Inpatient and Outpatient Behavioral Health Providers.
• Collaborates with the Clinical Director and Team Supervisor to:
  • Monitor provider trends
  • Review government-funded behavioral health program utilization activities
  • Recommend internal policies, procedures, and processes
• Collaborates with Team Supervisor and Medical Director to determine Medical Necessity of services.
• Serves as a resource for Behavioral Health providers.
• Assists Provider Relations Specialist with program-specific education and training.
• Maintains client privacy, confidentiality, and safety at all times.
• Ensures adherence to ethical, legal, and accreditation/regulatory standards.

Responsibilities:

• Assures accuracy and timeliness of all applicable review type cases within contract requirements.
• Assesses, evaluates, and addresses daily workload and queues; adjusts work schedules daily to meet the workload demands of the department.
• In collaboration with Supervisor, responsible for quality monitoring activities.
• Maintains current knowledge base related to review processes and clinical practices.
• Performs all applicable review types as workload indicates.
• Fosters positive and professional relationships with internal and external customers.
• Attends training and scheduled meetings for current/updated information.
• Cross trains to provide flexible workforce to meet client/customer needs.
• Conducts initial and concurrent prior authorization and retrospective reviews for Behavioral Health services.
• Evaluates the quality and compliance of service documentation in client records, ensuring adherence to Arkansas Medicaid regulations.
• Refers cases to the Physician Reviewer for medical necessity determinations when appropriate.
• Serves as a liaison between the organization and Behavioral Health Providers throughout the review process.
• Provides education to Behavioral Health Providers on the Reconsideration and Appeal process.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

** This is a fully remote position where you must reside and work in the state of Arkansas. **

** The scheduled Work Hours for this role are Monday through Friday from 8:00 AM to 5:00 PM Central. **

** There is no required Travel for this role. **

Required Qualifications/Experience:

• Hold an active, unrestricted Arkansas licensure in Social Work OR Counseling OR Psychology issued by the Arkansas Social Work Licensing Board OR Arkansas Board of Examiners in Counseling and Marriage & Family Therapy OR Arkansas Psychology Board in good standing, in one of the following:
  
  
  • LCSW, LMSW
  • LAMFT, LMFT
  • LAC, LPC
  • LPE, LPE-I

• A Behavioral Health Master's degree from an accredited college or university in a related field.
• 2+ years of experience in a behavioral health setting, conducting utilization reviews or behavioral health case management.
• Ability to handle HIPAA confidential information with discretion.
• Skilled in interfacing with multiple providers across various settings.
• Strong knowledge of:
  • Medical, psychiatric, and psychological terminology
  • Mental health assessment tools and treatment plans
  • Delivery of behavioral health services across acute inpatient, and outpatient home and community settings
• Familiarity with government-funded behavioral health programs, including their policies and procedures.
• Excellent interpersonal skills for building rapport with physicians, behavioral health providers, and family members.
• Highly responsible, self-motivated, and detail-oriented with strong listening, verbal, and written communication skills.
• Solid clinical skills for assessing services based on clinical record reviews.
• Excellent written and verbal communication skills.

Preferred Qualifications/Experience:

• Experience with Child and Adolescent Behavior.
• Experience in Utilization Review (UR) and Utilization Management (UM) within behavioral health or medical settings.
• Clinical quality review experience, including the evaluation of medical records.
• Familiarity with medical necessity review criteria specific to Arkansas Medicaid.
• In-depth knowledge of Arkansas Medicaid behavioral health policies and procedures.
• Proficient in automated review systems and Microsoft Office Suite.

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Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

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Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."