New

Customer Care Specialist II

Cox
parental leave, paid time off, paid holidays
United States, Indiana, Indianapolis
Aug 03, 2025
Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. Fleet Operations is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is "best in class." This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer's needs are met and exceeding customer and company expectations. This is a hybrid position for candidates residing within a 30-mile radius of our Carmel, Indiana office. Team members work remotely but are expected to be on-site Tuesdays and Thursdays each week. Scheduled shifts are either 8:00 AM - 4:30 PM or 12:30 PM - 9:00 PM EST, Monday through Friday. Weekend shifts (Saturday or Sunday) are scheduled on a rotating basis, with the expectation of working one to two weekends per month. Job Duties: Field a high volume of inbound calls. Provide excellent customer service for all Inbound and outbound calls. Timely and accurate documentation and notation in all systems regarding each customer contact. Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs. Assign service requests to the respective market for Dispatching. Coordinating towing of customer units when necessary. Scheduling outside vendors when an emergency breakdown is called in. Continuously develop and improve company capabilities in the area of Dispatching. Be professional and establish positive customer rapport, encouraging repeat business. Additional duties and special projects as assigned. Miniumum Qualifitations: High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field. Preferred Qualifications: 2+ years' experience in a call center environment. Knowledge of Microsoft Office Suite. Ability to work independently and collaboratively within a team environment. Able to multi-task and meet tight deadlines. Excellent problem-solving skills. Must hold a valid driver's license. Highly organized with exceptional follow-through abilities. USD 17.74 - 26.59 per hour Compensation: Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.