Business Operations Sr Rep

Overview:

BDC Services is a team of associates who provide a variety of services for multiple teams within the Benefit Distribution Center. Each task has high turnaround times that play a critical role in the success of the teams they support. This position's contributions require high attention to detail, problem solving, innovative thinking, data entry skills, and a strong desire to meet customer needs.

Responsibilities include but not limited to:

• Verify claim payments throughout the day for accuracy and that proper protocol has been followed.

• Partner with Accounting associates to ensure all attachments are sent to them to mail with Claim check.

• Perform various tasks integral to the success of all units within the BDC. Return original documents upon request, prepare and process correspondence for front end imaging, process system image failures, research and index claim incoming mail, split document images, monitor emails sent to department email.

• Create online system claim record for Group, Affinity, and Individual products. This includes accurately entering claim data and clarifying or obtaining additional information as needed.

• Contact policyholder and/or administrative departments for claim paperwork and detail needed to process a claim. This requires handling up to 30% of claims not in good order upon receipt that need follow up.

• Reviews and processes moderately complex transactions; review requests for proper documentation and authorization; performs necessary research in account history.

Qualifications:

• Strong organizational skills to prioritize and handle a large volume of diverse service requests within a teamwork environment.

• Excellent attention to detail, thoroughly and accurately completing work to meet established deadlines.

• Strong customer service skills to meet the needs of internal and external customers.

• Strong problem-solving skills to research check discrepancies and make decisions with minimal direction.

• Professional verbal and written communication skills.

• Strong data entry skills

• Ability to learn new products and procedures and apply knowledge in a rapidly changing environment.

Physical Job Requirements:

• Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day

• Ability to work at least 40 hours per week

• Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. This position requires living within a commutable distance (90 minutes) of our Home Office in St. Paul, MN. You'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. #LI-Hybrid

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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