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Location Designation:Hybrid - 3 days per week What You'll Do:
- Ensure sustainment of the Continuous Improvement (CI) Management System across business units/functions.
- Deepen the adoption of CI principles, systems, and tools through coaching, skill development, and behavior reinforcement with business leaders.
- Support post-implementation sustainability by conducting CI assessments, planning corrective actions, and executing improvements until embedded in business activities.
- Drive performance against balanced scorecard targets in partnership with BU leaders and Finance, focusing on value creation and capture.
- Build individual and leadership competencies in CI tools and behaviors through continuous coaching, training, and participation in CI communities of practice.
- Co-develop and execute 100-day performance improvement plans to ensure lasting change post-implementation.
- Train and support new employees in CI practices, ensuring effective problem-solving sessions with clear priorities and outcomes.
- Refine standard work practices and ensure alignment with CI-driven objectives and operational performance goals.
- Work closely with leaders at all levels (tier 1-3) to embed CI into the culture and systems of the business unit.
- Collaborate with the Center of Excellence (COE) to identify and address training needs and foster a culture of continuous learning.
- Coordinate with other CI teams and BU Sustainability Leaders to customize and refine assessment tools and post-deployment strategies.
What You'll Bring:
- Proven experience in implementing and sustaining Continuous Improvement practices.
- Strong coaching and facilitation skills across all levels of an organization.
- Demonstrated ability to drive performance improvement through structured methodologies.
- Experience conducting assessments, planning improvement roadmaps, and embedding process changes.
- Strong collaboration and communication skills with cross-functional teams and leadership.
- Knowledge of training development and CI tools customization.
Required Skills:
- Expertise in Continuous Improvement systems, tools, and principles.
- Strong coaching ability at various leadership levels (tier 1-3).
- Experience in conducting assessments and developing corrective action plans.
- Ability to design and execute 100-day improvement plans.
- Skilled in problem-solving facilitation and standard work refinement.
- Effective cross-functional collaboration and communication.
Preferred Skills:
- Experience in value capture/value creation initiatives.
- Familiarity with budgeting for CI projects and skill acquisition planning.
- Participation in CI communities of practice.
- Ability to customize and refine tools to specific business needs.
Pay Transparency Salary Range:$115,000 - $150,000 Overtime eligible:Exempt Discretionary bonus eligible:Yes Sales bonus eligible:No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 92326
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New York Life Insurance Company
Aug 05, 2025