Senior IT Operations Center Analyst

Summary:
The Network Operation Center (NOC) has three main roles:
1. To ensure maximum possible service availability and performance;
2. To provision customer network services on core equipment;
3. To provide support services for Engineering and other technical teams.
 
Guides and facilitates teams in the development and implementation of process improvement. Identifies opportunities to apply advances in technology to network(s), infrastructure, and/or applications to enhance operations and meet business requirements. Develops automation and tools, enhancing processes to monitor, manage, and administer network(s), infrastructure, and/or applications in a repeatable, standardized and efficient manner. Rapidly identifies and executes real-time actions to achieve return to service, performing root cause analysis, and implementing corrective measures to prevent future occurrences.  Serves as a mentor to peers and team members for assigned area of responsibility.  Provides insight to management on issues as they arise.

Responsibilities:

Work closely with the Service Desk Manager and NOC Lead. Primary duties and responsibilities including but not limited to:

Proactively seeks new methods and technologies to maintain network, infrastructure, and applications adhering to established guidelines.

Designs, analyzes, installs, tests, configures, and administers monitoring software for network infrastructure and applications, as well as providing a full range of testing, administration, and quality checks.

Identifies need and implements system monitoring and key performance metrics, including support of NMS platforms.

Troubleshoots network, infrastructure, server, or application issues, identifies root cause, establishes return to service, evaluates/develops/implements/documents mitigation strategies.

Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures.

Provides high technical level support for problem resolution of network systems and mission critical clinical and business applications using troubleshooting techniques and if necessary, confer with vendors and/or application analysts or assign to Network Technician for a site visit.

Other duties as assigned.

Other information:

BASIC KNOWLEDGE:

Bachelor's degree or four additional years of related experience in lieu of a degree.

6 or more years' experience in a technical capacity supporting a network or infrastructure or application configuration.

Experience installing, maintaining, documenting and configuring complex network infrastructure.

EXPERIENCE:

Experience with Solarwinds NMS, WAN, and remote office network communication infrastructure

In-depth network troubleshooting experience, specifically: pulling captures and Wireshark analysis

Windows Server 2012/2016

Virtualization experience (Citrix, VMware)

Prior experience as team lead

CCNA, MCSE, ITIL, or CompTIA Network certifications

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Brown University Health Corporate Services, USA:RI:Providence

Work Type: Full Time

Shift: Shift 2

Union: Non-Union