New

Program Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, North Carolina, Raleigh
Aug 06, 2025
We're Hiring: Remote Patient Services Representatives Step into a high-impact, patient-centered role assisting individuals diagnosed with MS. This short-term opportunity allows you to work remotely while helping patients access essential financial assistance for their medications. Position Overview * Title: Patient Services Representative * Location: Nationwide, Fully Remote (U.S. based only) * Pay Rate: $21/hr * Type: Short-Term Contract * Start Date: Immediate openings available Your Role * Manage inbound and follow-up outbound calls * Use a scripted tool to guide patients through financial assistance programs * Review co-pay and deductible information * Help identify eligible discount or coupon options * Transfer calls to third-party pharmacies (e.g., Walgreens) * Engage with empathy and professionalism * No benefits verification required Training Schedule * Onboarding: 2-2.5 days (based on time zone: EST or PST) * Program Training: Approximately 6 weeks * Full attendance required - no PTO permitted during training * Post-training shifts: Scheduled between 8:30 AM-8:00 PM EST * MT/PST candidates will receive later shifts as needed Qualifications Required * 2+ years healthcare customer service experience * 1+ year in a call center environment * Prior remote work experience * Strong written and verbal communication * Tech-proficient, detail-oriented, and self-directed * Naturally empathetic and patient-centric Preferred * Major medical support * Buy-and-bill processes * Insurance benefits or acquisition channel familiarity Remote Work & Security Expectations * Use only company-issued equipment (no personal device usage) * Hardwired internet connection required (Wi-Fi not permitted) * Confidentiality and security protocols must be strictly followed * Active camera participation required during training * Work from a secure, distraction-free environment Why Join Us? * Make a meaningful impact from the comfort of your home * Join a collaborative, inclusive team culture * Be recognized and supported by leadership * Contribute to a program helping vulnerable patients during a high-demand season Reason for Hiring Increased inbound support needs due to seasonal insurance re-verification Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.