Manager - Revenue Cycle - Performance Improvement

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The Corporate Business Office is seeking a dynamic and talented Revenue Cycle Manager of Continuous Improvement.

The Revenue Cycle Manager of Continuous Improvement is responsible for championing financial and patient experience-related success through the strategic planning and implementation of revenue cycle improvement projects in areas like automation, analytics and education. This position will work to identify opportunities for improvement in the revenue cycle and determine which areas to prioritize based on the organization's current needs and future goals. In doing so, the Manager will collaborate with a variety of internal and external stakeholders, including other revenue cycle teams, clinical leaders, IT, and vendors. The Revenue Cycle Manager of Continuous Improvement will manage, champion, and coordinate revenue cycle initiatives to optimize workflows, determine the feasibility and value of implementing new tools and technology, perform market research to maintain market competitiveness, and articulate business cases for implementing changes. The Manager will oversee a team working directly with the Facilities and centralized business offices to maximize revenue capture and cash collections.

Key Responsibilities include:

• Provides revenue cycle governance and expertise while working collaboratively with facilities, central business offices, and others to establish standards and processes for efficient patient flow, maximum revenue capture and cash collections, and continuous improvement
• Manages a team of staff providing training, education, governance, and support to facilities and centralized functions performing front, middle, and back-end revenue cycle operations focused on improving KPIs and financial metrics
• Measures and monitors vendors providing outsourced services through regular meetings, KPIs, service reviews, and benchmarking
• Leads multiple projects to increase revenue capture and cash collections through process automation and optimization, advanced analytics, and new technology implementation
• Reviews patient accounting data to reduce accounts receivable through cash collections efforts, strategic workflow prioritization, and denials management

Experience & Knowledge:

• Bachelor's Degree plus 8-10 years of related experience required. A qualified candidate should have strong professional written and verbal communication skills, proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask.
• A Revenue Cycle Manager must possess extensive knowledge of both healthcare revenue systems and operations, including specific and extensive experience with revenue cycle operations in Patient Access, Charge Capture, and Patient Financial Services.
• The Manager should demonstrate knowledge of an experience with improving operations through dedicated frameworks, cross-functional communication and collaboration, and excellent organizational and time management skills.
• The Manager should have the ability to analyze and use large data to drive and measure outcomes, create efficient and effective solutions to complex business issues, and remain knowledgeable of industry regulations and trends. Specific experience improving revenue capture, cash collections, billing and collections operations is highly desired. Certification or experience with lean or six sigma process improvement methodologies is preferred.

Travel Requirements: Up to 25%

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.