New

Cloud Reliability Analyst

Epicor
United States, Pennsylvania, Bensalem
Aug 06, 2025
As a Cloud Reliability Analyst at Epicor, you will play a vital role in our cloud operations team, responsible for ensuring the stability, performance, and scalability of our cloud infrastructure. You'll work across departments to triage technical issues, manage production environments, and support automation efforts. What you will be doing: Act as a key escalation point for technical issues across multiple departments, ensuring timely resolution and clear communication Monitor system alerts and proactively address reliability concerns using ServiceNow and other tools Manage and maintain production infrastructure across cloud platforms, ensuring high availability and performance Assist in automating web application deployments to improve efficiency and reduce manual intervention Follow defined escalation paths and service level agreements (SLAs) to ensure consistent issue resolution Provide subject matter expertise and technical support to teams outside the IT organization Troubleshoot and maintain various software applications, identifying root causes and implementing long-term fixes Collaborate with team members to achieve departmental goals and contribute to continuous improvement initiatives What you will likely bring: Strong hands-on experience with AWS Proficiency in both Windows and Linux operating systems Advanced SQL skills, including querying, backup/restore, and performance troubleshooting Experience in Government Cloud compliance Strong decision-making and technical troubleshooting capabilities 3+ years of relevant experience in cloud operations or infrastructure support Bachelor's degree preferred What could set you apart: Experience with PowerShell scripting for automation Familiarity with Azure DevOps and CI/CD pipelines Exposure to Microsoft Azure or willingness to cross-train AWS Certified Cloud Practitioner credential Experience with Microsoft Active Directory and identity management tools #LI-MB2 #LI-HYBRID About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $60,000 USD Maximum: $170,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Matthew Brady