Systems Administrator 03916 NWSS

Location: Anchorage, Alaska
Title: Systems Administrator
Schedule (FT/PT): Regular Full Time
Travel Required: Yes (0-25%)
Clearance: Ability to Obtain

North Wind Site Services is focused on providing engineering, program management, environmental remediation services including investigation and characterization, environmental restoration, unexploded ordnance/military munitions response (MMRP), regulatory public involvement services, environmental compliance, logistics, and records and facility management.

POSITION PURPOSE:
Diagnoses and solves software, hardware, network and systems problems and provides technical and help-desk type support and advice to over 100 geographically separated users at the 611th Civil Engineer Squadron (CES) at JB Elmendorf Richardson (JBER) and remote locations throughout Alaska. Other duties include the imaging of hardware, software, and networking for up to 100 users on as-needed basis, serving as Squadron Level cyber security liaison, maintaining and updating software licenses, supporting the 611th CES Automated Civil Engineer System (ACES) maintenance and execution, and supporting hardware and software requirements for their GEOBASE/GIS system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage 611th CES computer inventory and order new equipment when needed.
• Support 611th CES leadership including commander, deputy BCE, and multiple flight chiefs and support staff with as needed hardware, software, network, and systems issues.
• Manage File server, Patch regularly.
• Provide IT support/assistance to over 100 users geographically separated.
• Image computers
• Manage Automated Civil Engineer System (ACES) for 611th CES.
• Manage AutoCAD license server for Geobase
• Cyber security liaison support
• Assisting Geobase department when necessary
• Respond to inquiries from organizations' computer users and answer questions or resolve problems.
• Provide help-desk type support by responding to computer issues and assisting with resolution of hardware and software issues.
• Assist users by helping create requests/trouble tickets for on-base IT support when necessary.
• Install, modify, clean and repair computer hardware and software issues.
• Assist with tasks such as mapping printers and devices to individual users' computer systems.
• Assist with installing necessary software applications and updates to users' computers.
• Assist new users by setting up their computers and/or laptops and ensuring systems are loaded with property software and anti-virus applications.
• Oversee daily performance of company's computer systems and evaluate software applications.
• Work independently and with others to complete project assignments.
• Communicates clearly and concisely in speech and writing.
• Facilitates communication across the organization and effectively interfaces with leadership, customer, contractor, and site personnel on a daily basis.

MINIMUM QUALIFICATIONS:
Education and Experience:

• High School diploma or equivalent
• Two (2) years of experience is required.

Skills and Abilities:

• Ability to interact and support squadron senior leadership including commander, deputy BCE, and multiple flight chiefs.
• Strong interpersonal skills in dealing with others (colleagues and clients) to ensure that customer requests and needs are met. Must acknowledge and clarify customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
• Ability to apply common sense understanding to carry out detailed written and/or oral instructions; ability to deal with problems involving variables in non-standardized situations.
• Demonstrates effective use of MS Office applications, databases, systems, software, hardware, networks, tools and other resources to reflect understanding and clear insights of processes and procedures.
• Ability to adapt to and maintain a safety conscious work environment.
• Ability to demonstrate, conduct, and conform to a set of values and accepted standards, such as honesty, integrity, reliability, and accountability.
• Ability to pay attention to the minute details of a project or task, and perform work accurately and thoroughly.

Special Requirements:

• Must be able to obtain CompTIA Security Plus certification within 90 days of hire.
• Must pass pre-employment background check.
• Must pass pre-employment drug testing.
• Must have a valid driver license.
• Ability to pass U.S. Government employment background check and acquire U.S. Government Personal Identity Verification (PIV) credential card.

PREFERRED QUALIFICATIONS:

• Associates degree.
• Air Force and/or DOD experience.
• Networking and IT certification.
• Existing background check - National Agency Check.
• Ability to travel up to once every two (2) months is preferred

PHYSICAL DEMANDS:
This position is a sedentary role. While performing the duties of this job, the employee will be sitting for long periods of time, but will also be required to stand, walk, and talk or hear. The employee is often required to use hands or fingers to handle, feel, type and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds.

WORKING ENVIRONMENT:
This position is in a general office setting with low to moderate noise.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.