IT Asset Administrator - Gentry, AR

Join America's favorite family bakery since 1934-home of Little Debbie, Drake's Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You'll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you'll discover a better way to live and work.

Pay

Salaried grade 5
$62,800 - $70,500 / year, depending on qualifications and experience
Actual salaries may vary and in some cases may be higher with extensive experience and strong performance.

This position is part of a career ladder that includes grades 5-7, indicating potential for advancement.

Schedule
1st Shift, Monday - Friday, 8:00 a.m. - 5:00 p.m. (other hours as needed)

Location

555 McKee Drive, Gentry AR 72734

Job Summary
McKee Foods is seeking an IT Asset Administrator to join our IT Asset team. Become part of a team that values innovation, adaptability, and a willingness to "get the job done." The ideal candidate will have a proven ability to quickly learn and master new technology, provide excellent on-site support for the rapidly changing end user device space, and have a strong desire to learn and grow with a team in continuous improvement efforts. We're looking for a self-starter that's a proactive and detail-oriented team member who takes ownership, solves problems, and helps improve our IT asset processes.

• Provides onsite triage and support to resolve technical issues and identify opportunities for improvement
• Works to resolve issues and requests related to company workstations, laptops, mobile devices, operating systems, software, hardware, and peripherals, and may work with higher level teams to resolve complex issues

• Deliver, install, and set up computer systems, including software installation
• Participate in and help promote corporate standardization for improved support and lower total cost of ownership (TCO)
• Manages asset inventories and maintains information on licenses, warranties, and service level agreements
• Ensure compliance with purchasing procedures and standards
• Tracks quality throughout product / contract lifetimes

Required Qualifications

• Two+ years of college or Associate's Degree (two years of experience may be substituted for each year of required college education)
• One year of experience in computer hardware and repair, software installation
• Basic knowledge/experience in Windows and mobile operating systems
• Ability to set up/build computer systems and peripherals with the ability to diagnose and repair, or replace equipment and parts
• Experience supporting Windows OS (10, 11, Server 2016, Server 2022)
• Strong working knowledge of Microsoft Office and Google Suite
• Effective customer service experience with a high level of professionalism, initiative, and assertiveness
• Excellent problem-solving and troubleshooting skills including tracking and researching problems to identify and solve root causes
• Strong interpersonal and communication skills (verbal and written)
• Demonstrated ability to work effectively within a team
• Strong desire and aptitude to learn quickly, develop new skills and work independently
• Must be willing to travel up to 5%

Preferred Qualifications

• Bachelor's Degree in a related field
• One or more years of experience in Desktop Support and/or Help Desk
• Experience supporting network switches and routers
• Working knowledge of scripting technologies including, PowerShell, WMI, and experience with Active Directory
• System Administration experience including Vmware
• Experience with Linux and MacOS
• Experience using AI tools such as ChatGPT or Gemini to augment technical skills, assist with troubleshooting problems, etc.
• Experience with Virtual Desktop Infrastructure (VDI) environments
• Experience with Mobile Device Management softwares
• Project Management experience

Benefits

• Competitive weekly pay
• Profit-sharing cash bonus program
• 401(k) with matching contributions
• 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
• Medical insurance, including health, dental, vision and prescription drug plan
• Supplemental plans, including life insurance
• Fully-paid parental leave
• Health Center and Pharmacy
• Tuition reimbursement
• Credit Union
• Exercise and recreation facility
• Wellness programs with incentives
• Employee Assistance Program (EAP)
• Short-term and long-term disability benefits (company-paid)

We are an Equal Opportunity Employer