Patient Account Specialist

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

What You'll Do:

• Quickly establish rapport over the phone while exuding a positive upbeat attitude
• Review patient accounts quickly and accurately, assessing and identifying customer needs to determine the appropriate course of action as defined by Baxter policies and guidelines.
• Ensure the accuracy of patient information on file to establish timely and accurate claims processing.
• Investigate and validate payer coverage policies and requirements as needed.
• Responsible for Inquiry Management, providing timely and accurate resolution of requests or complaints received while utilizing multiple platforms and systems, allowing for prompt investigation and identification of the root cause of an issue.
• Establish partnerships with sales and other internal and external Cardiology Healthcare teams.
• Provide superior customer service by leveraging the ability to discuss patients' EOBs and perform essential updates to patients' insurance coverage or demographics.
• Consistently meets productivity standards that support the RCM department's organizational goals.
• Actively seek opportunities to gain additional experience and knowledge for career growth.
• Adherence to all Baxter policies.
• Knowledge of third-party payers' compliance standards.

What You'll Bring:

• High school diploma or equivalent required, associate degree or higher preferred, or 2-3 years of healthcare-related experience in revenue cycle, with a specialized focus on customer service, insurance benefit verification, and EOBs. Cardiology-related experience is a plus.
• Knowledge of Federal, State, and Local regulations, guidelines, and standards, including a working knowledge of HIPAA rules and regulations.
• Third-party payer experience.
• Experience with medical record reviews to identify and ensure medical necessity.
• Proficiency in Microsoft Office Software.
• Strong critical thinking and effective problem-solving skills.
• Exceptional written, verbal, and interpersonal communication skills, preferably in a call center environment.
• Excellent customer service skills. The ability to de-escalate conflict effectively while maintaining a high level of professionalism.
• The ability to manage time and prioritize critical priorities.
• The ability to work independently and in a team environment.
• Detail-orientated and ability to multi-task

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $43,200.00 - $52,000.00 USD Annual annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview

NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function, and the applicant is unable to perform such function with or without reasonable accommodation.

At Baxter, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences everyone has to offer.

This job description is only a summary of the typical functions of the job and not intended to be an exhaustive list of all job responsibilities, tasks, and duties.

NOTICE: All applicants receiving offers of employment will be required to pass a drug screen and criminal background check as a condition of hire. It is the policy of the Company to maintain a safe workplace free of the influence of illegal drugs and to vigorously comply with the requirements of the Drug Free Workplace Act of 1988.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.