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Job Description: Note: This position is In-Person in our Richmond, Virginia Office Position is responsible for supporting analysis and reporting needs of the VACU Cards & Payments team, with a focus on both product strategy as well as Cards & Payments fraud management. Individual will work with various reporting tools/portals and datasets using online platforms, scripts, or queries to extract, clean, interpret, and prepare data for answering business questions and providing actionable insights and recommendations. In addition to analytic results, deliverables may also include production of reports, dashboards, or repeatable processes. JOB DUTIES AND RESPONSIBILITIES:
Responsible for analysis and reporting for Cards & Payments team, with a focus on product performance as well as fraud performance and trends Analyzes data to identify trends, opportunities, and general insights, and creates actionable recommendations Leverages analytical frameworks and methods to formulate contextual narratives and provide value-add action plans Serves as a 'power user' of vendor/partner data interfaces/tools to effectively and efficiently compile data and reports - and combine vendor/partner data with internal warehouse data as needed to generate thorough and comprehensive analysis and reporting Owns, manages and maintains processes to get card and fraud data integrated into reports / reporting repository Responsible for procuring data used to produce card and fraud related reports and analysis Develops and maintains a working knowledge and understanding of VACU data sources Develops an analytical and reporting roadmap that includes current gaps in business needs, and a plan of how to fill those gaps Partners with Cards & Payments vendors or Enterprise Data team as needed Documents and maintains key processes for all tracking, reporting, and analytic functions Delivers on time-critical ad hoc requests Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security Reports all Risk Management Policy violations in accordance with policy Other duties may be required and assigned by the supervisor
JOB QUALIFICATIONS: Knowledge:
Strong knowledge of credit union / banking / financial institution operations and related data Strong foundational understanding of financial services products, preferably credit cards Strong knowledge of business analysis methods and techniques Proficient in creating data visualization, reports, and dashboards Proficient in structuring and pulling data via self-service Business Intelligence tools Working knowledge of writing queries against databases, and ability to tie together data from various sources Proficient with Microsoft Office products (e.g. Excel, Power Point, etc.) Excellent Microsoft Excel skills Working knowledge of SQL and Microsoft SQL Server tools (e.g. SSMS) preferred Knowledge of business process analysis preferred
Skills:
Strong critical thinking, analytical, and problem solving skills Conceptual thinking skills complemented by a strong quantitative orientation Self-starter with strong attention to detail Excellent oral and written communication skills Experience working on project teams
Abilities:
Ability to derive in-depth insights from data, and produce relevant summary and detailed reporting Proven ability to work creatively and analytically in a problem-solving environment Proven track record of decision making and problem solving based on analytics Curious and research-oriented with the ability to find patterns and relationships, and clearly communicate key messages and recommendations for action Ability to collaborate and communicate with all levels in the organization from peers to senior management Ability to validate, standardize, and cleanse data Ability to independently and effectively organize, prioritize, and manage multiple assignments with challenging deadlines Ability to troubleshoot problems and suggest alternatives, looking beyond the obvious to find answers
Minimum Education and Experience:
Bachelor's degree in statistics, math, computer science, engineering, or other analytic discipline Significant work experience in an environment with emphasis on business analytics, reporting, and data
Prior experience in financial services industry, preferably with credit card experience Prior experience with / knowledge of fraud reporting and analysis preferred
PHYSICAL REQUIREMENTS:
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Member One Federal Credit Union
Sep 04, 2025