|
Job Description: This role is based in the Roanoke, Virginia area PRIMARY FUNCTION: The Learning & Development (L&D) Lead Facilitator is responsible for designing, delivering, and evaluating impactful learning programs that align with business objectives, regulatory requirements, and professional development needs. The Lead Facilitator will collaborate with business leaders, subject matter experts, and team members to ensure learning initiatives foster a culture of continuous learning, professional growth, and organizational performance. The Learning and Development Lead Facilitator will also function as a back-up and mentor for fellow Learning and Development team members. This position will predominately work in the Western Region. JOB DUTIES AND RESPONSIBILITIES:
Exemplifies a contagious and positive work ethic, inspires others, and models the behaviors of genuine, caring, and friendly Collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments Shows initiative and makes decisions with little or no supervision while maintaining accountability for such actions Demonstrates a thorough knowledge of and experience with ISD principles and methodology including analysis, design, development, implementation, and evaluation of learning programs Proactively identifies learning needs through conducted needs assessments Provides learnings recommendations and performance solutions to address performance gaps Leverages appropriate resources and tools to design, develop and deliver superior learning solutions Evaluates the transfer of classroom training to the job (department impact/individual performance impact) of promotions, courses, special projects, curriculums and implements changes and enhancements as needed (Level 3 evaluation) Ensures the success and effectiveness of training programs through the establishment of metrics, assessments, tracking and reporting Evaluates training effectiveness using metrics, participant feedback, and business outcomes Implements changes and enhancements to learning resources as identified by evaluations, clients or received feedback Creates and maintains key partnerships/relationships across all areas and levels of VACU Designs, develops, and delivers interactive learning solutions around the following:
New hire orientation Operations/systems training All products and services Lending processes and guidelines Business Services processes and guidelines Sales Refresher or reoccurring training Corporate project initiatives
Demonstrates advanced proficiency in presentation and facilitation skills Aims to introduce non-traditional approaches to learning and development, including the latest in digital learning methodologies Effectively manages multiple projects simultaneously Manages behavioral issues during training Performs tasks using the learning management system - Prepares learning management system reports
- Assists in creating new employee profiles in the training database
- Schedule participants for classes
Uses advanced software applications (i.e., Articulate StoryLine, etc.) to develop eLearning modules Serves as a lead or back-up for all training Maintains an in-depth level of knowledge in the use of the following PC programs/software:
Microsoft 365 Internet/Intranet Affinity Edge Temenos Workday
Complies with all published enterprise level policies and procedures including, but not limited to, Risk Management policies Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security Reports all Risk Management Policy violations in accordance with policy Performs general administrative duties Communicates special learning events and/or external learning opportunities Setting up and breaking down the training rooms Schedules training equipment requests Schedules the various training facilities Other duties may be required and assigned by the supervisor/manager
Lead Responsibilities:
Demonstrates being an exemplary role model Fosters a learning culture throughout the Learning and Development team by participating in and encouraging knowledge sharing, engagement, and empowerment Identifies skills and knowledge gaps within Learning & Development team members Designs and implements a developmental plan for Learning and Development employees with the assistance of the Learning and Development Manager Provides feedback and assistance to the Learning and Development Manager for VACU's performance management process and monthly one-on-ones
JOB QUALIFICATIONS: Knowledge:
In-depth understanding of techniques and philosophies of adult learning Comprehensive knowledge of financial institution functions, philosophy, products, services, and delivery channels Required in-depth knowledge of branches, contact center, support services, and resolution operations, policies, and procedures Preferred in-depth knowledge of lending operations, policies, procedures, and supplemental lending products and services Preferred in-depth knowledge of VACU's sales philosophy and practices
Skills:
Strong PC skills to include proficiency in Microsoft 365 Excellent communication, both written, oral, and presentation skills Experience with the design and delivery of training materials and/or courses covering a wide array of sales, operational and employee development topics Strong analytical skills with the ability to interpret learning data and business impact Self-motivated with strong organizational and time management skills Works independently and interdependently Works effectively with all levels of employees and exercises good business judgment Demonstrates effective leadership within team and organization Ability to serve as a mentor to others
Abilities:
Demonstrates a high level of creativity, innovation, and drive for improvement Demonstrates proficiency in conducting training courses covering a wide array of operational and employee development topics Demonstrates adaptability and strong critical thinking skills Exhibits self-motivation and being a collaborator Builds strong working relationships, internal and external Travel between the East and West regions and all branches as needed
Minimum Education and Experience: Prefer a four-year college degree in Adult Education, Human Services, Human Resources or Business. Must have at least five years experiencewith formal classroomtraining. Previous experience with financial institution operations is required. PHYSICAL REQUIREMENTS: This job requires sitting and standing for long periods of time. This job also requires infrequent lifting or carrying objects up to 10 pounds.
|
Member One Federal Credit Union
Sep 05, 2025