New

Release Analyst

TEKsystems
$50.00 - $60.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Westfield Center
Sep 16, 2025
Skills Release management, Microsoft office, Project coordination, Ticketing system, Service Now Admin, Mentoring, Service Now, Service desk, Help desk support, Support, Troubleshooting Top Skills Details Release management,Microsoft office,Project coordination,Ticketing system,Service Now Admin,Mentoring,Service Now Description Job Summary Requires a resource with ServiceNow experience to provide Pre- and post Go-Live support, including assistance with UAT testing, validating the ServiceNow system is working as designed, identifying and reporting system issues, managing and change tickets, and executing our Release Management process. The vendor is expected to provide support, analysis and tool guidance to two Release Professional resources that are responsible for approving and processing and change tickets, and tool guidance to help desk personal. Role Title: Release Professional Work Requirements Objectives & Scope: Orchestrate and monitor ServiceNow UAT testing and report defects and issues and track resolutions Process ServiceNow change tickets and assist change initiators Maintain manage the Release Management UAT Test Cases log Provide ServiceNow technical mentoring to teammates Create and maintain ServiceNow change management documentation / Quick Reference guides Analyze problems and identify opportunities for enhancement opportunities Qualifications: Intermediate ServiceNow experience: oUnderstanding of workflow / reporting / dashboards / filtering / processing tickets Familiar with ITSM and ITIL concepts Change and Release Management experience. Collaborate effectively with technical resources. Proven coordination and facilitation skills. Strong decision making and problem-solving skills. Excellent verbal and written communication skills. Ability to multi-task and manage complexity. Effective Critical Thinking and Thought Leadership. Ability to execute release process: gather requirements, coordinate release, build and communicate implementation plan. Flexible work schedule to periodically facilitate application production releases off-hours. Bachelor's degree in Business, IT or any relevant field and/or commensurate experience. Core Competencies: Collaborates Communicates Effectively Customer Focus Decision Quality Nimble Learning Additional Skills & Qualifications* Ability to be hybrid onsite Tuesday to Thursday weekly is preferred. Will consider less onsite if no local candidates are found and the candidate has strong skills. Pay and Benefits The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Westfield Center,OH. Application Deadline This position is anticipated to close on Sep 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.