ASRS Technician - Field Service - Portland, OR

RHCC Portland OR

Tech- Speciality Equip-RW0109

Raymond West is looking for a dynamic ASRS Technician to join our team! The ASRS Tech - Field Service (Automation Storage & Retrieval) is responsible for the maintenance, troubleshooting, and repair of the Storage & Retrieval Systems as well as equipment at customer sites. This role requires strong mechanical and electrical skills, excellent customer service, and the ability to travel to customer locations to support service and Maintenance of customer equipment.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Performs testing and repair of new and used Automation Storage & Retrieval systems including but not limited to performing maintenance on Conveyors, Vertical Lift Modules/Kardex/ Automation Storage and Retrieval Systems, Automation and Robotics
• Repair and maintain Automation Storage & Retrieval Systems
• Perform routine and preventive maintenance on Automation equipment to ensure optimal performance.
• Diagnose and repair mechanical, electrical, and software-related issues.
• Provide technical support and training to end-users on proper operation and maintenance of Automation Storage & Retrieval systems
• Update training and skills on a continuing basis.
• Maintain accurate service records, reports, and documentation.
• Communicate with assigned Supervisor.
• Communicate all options to customers before proceeding with work.
• Ensure compliance with safety standards and company procedures during all service activities.
• Travel to customer sites as required, sometimes on short notice
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Represent the company favorably in all situations.
• Pass all available certifications appropriate to the position.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Report all accidents promptly, regardless of fault.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company's Employee Handbook.
• Must follow safety procedures and use good judgment regarding safety.
• Establish a positive rapport with customers.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Strong mechanical and electrical troubleshooting skills.
• Possess knowledge of, and have experience with, PLC hardware, controls in an industrial setting.
• Valid driver's license and willingness to travel extensively.
• Be able to perform mechanical and electrical repairs on a variety of equipment.
• Be able to follow established maintenance procedures for a variety of equipment.
• Possess working knowledge of AC and DC motors and general operation and maintenance of machine equipment.
• Able to schedule service appointments and adapt to unexpected changes as necessary.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Must be able to present a mature, professional appearance
• Must possess a current, valid, unrestricted driver's license with no more than an allowable number of points on record.
• Basic knowledge of warehouse management systems (WMS) and ERP integration.
• Basic networking and software troubleshooting skills.
• Must be willing to comply with the Company Handbook.
• Preferred not required: Experience with Kardex Remstar, Modula, or similar VLM systems
• Preferred not required: OSHA or other safety certifications
• Must pass or possess all available certificates appropriate to the position.
• Possess sound working knowledge of basic D.C. electricity, basic A.C. electricity, logic.

Education/Experience:

Minimum Education and Experience: Determined by position

• High school diploma or equivalent; technical certification or associate degree in electronics, mechanics, or a related field preferred.
• Minimum 3 years of experience in field service or equipment maintenance, preferably with automated storage systems.

Travel Requirement:

• This position will be based in the field and require daily travel within assigned territories.
• Technicians will be provided with a company vehicle and a company fuel card.
• Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-Sedentary
• Working in tight or elevated spaces.
• The position requires the employee to drive a Company Vehicle for 8-10 hours daily
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must have adequate hearing ability to detect warning signals, equipment alarms, and verbal instructions in a noisy environment, with or without reasonable accommodation.
• The employee is regularly exposed to moving mechanical parts.
• Position will be required to go onto job sites to perform duties where construction is underway.
• The employee must frequently lift and/or move up to 50 pounds.
• The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to smell.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range:

• The hourly range for this position is $27.00 - $42.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company. This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.