Senior Project Manager - Mission Critical Environments (MCE)

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Diversified's Mission Critical Environments (MCE) group brings more than 20 years of experience designing visual display solutions to meet the needs of the mission-critical community. We bring a foundationally solid portfolio of knowledge supported by real-world experience to each project.

Command centers, network operations centers, 911 facilities, and process control centers all share three common requirements: 1) enhance situational awareness, 2) decrease response times to critical events, and 3) mitigate or limit the loss of property, life, and investment. MCE is an established leader in the design and implementation of these mission critical solutions.

How You'll Contribute:

The Senior Project Manager is the single point of responsibility and accountability for his/her assigned Projects starting with the Project Turnover Meeting and ending with a successful COC, Customer Survey and hand-off to the Service Department. Diversified's expectations of each manager are systems professionally installed, on time and under budget, resulting in long-term service maintenance relationships. The Senior Project Manager must coordinate all resources required for each project including both men and material to enable a satisfactory completion of each project.

What You'll Do:

• Single point-of-contact for each of his/her projects.
• Provide daily project status updates to folder on company server
• Provide weekly customer project updates.
• Responsible for mobilizing the necessary resources to meet each job's requirements.
• Responsible for Diversified's performance in delivering contracted work.
• Responsible for developing and maintaining the necessary relationships for each project
  (client reps, contractor reps, Diversified managers, engineers and installers).
• Responsible for each project's ongoing, fully-documented communications between owners, contractor reps, consultants, other trades, Diversified installation teams and management.
• Always anticipating, looking ahead for barriers which may de-rail project, developing structures or means to resolve unforeseen problems.
• Responsible for the financial performance of each project from a labor perspective.
• Responsible for coordinating project documentation and conducting system training.
• Accountable for the timely, successful conclusion of all projects.
• Expected to provide management with instant notifications of potentially critical situations.
• Participates in testing and quality assurance processes to assure system meets client needs and corporate standards.
• Responsible for the security, transportation and delivery, with client signature, of all equipment and hardware.
• Responsible for ensuring that hardware requisition/returns sheets are generated.
• Provide accurate information to management regarding the performance of installers assigned to projects.
• Responsible for reviewing timesheets for assigned team members.
• Enforce company approved installation methods and techniques.
• Ensure all work complies with company policies, procedures, standards and conventions.
• Assure each system's build is in accordance with installation drawings and that red lines are delivered back to the Design Engineer in order to generate as-builts.
• Ensure that travel arrangements have been made for the transportation of Installers when assigned from other regions.
• Ensure all project participants maintain proper safety practices.
• Always anticipating, looking ahead for barriers which may de-rail project, developing structures or means to resolve unforeseen problems.
• Provide detailed direction and supervision of Installers for assigned projects.
• Handles other duties relative to the job as assigned by management.
• Ensure and achieve the highest level of customer service for each and every Project assigned.
• Obtain a customer satisfaction survey after closure of job.
• Manage sub-contract work according to company policy.
• Needs a strong IT/Network Background in coordinating the deployment of new systems & upgrades.

POSITIONS SUPERVISED & COORDINATED: (AT THE PROJECT LEVEL)

• Design Engineer
• Programmer
• Field Engineer
• Field Supervisor
• Lead Installer and Installers
• Sub-contractors

TRAVEL REQUIREMENTS:

• An MCE PM is required to make regular visits to all of their assigned jobsites to build their relationship with their clients and to prosecute their jobs to successful completion. Depending on the project location the PM will travel around 30% > 50% of their time.
• MCE Control Room Projects are mostly executed within the continental US however some international travel is possible. The position requires the individual to maintain a current US Passport.

What You'll Bring:

Education & Certifications:

• 2-4 Year Technical Degree plus 4-7 years project related experience (Preferred)
• InfoComm Essentials of AV & CTS (CTS-I preferred)
• CAPM/PMP Certification desired

Required Skills/Qualifications:

INDUSTRY BACKGROUND:

• 10 years' experience in audio-visual industry
• 1+ year Control Room Project Experience
• Control Room Manufacturer Experience with Barco, Haivision, Vuwall, Christie,

EXPERIENCE IN USE OF SPECIFIC EQUIPMENT, TOOLS, WORK AIDS:

• Must have experience using hand tools of the AV and electronic related trades. This includes but is not limited to, soldering tools/techniques, construction equipment such as scaffolding, hoists, pulleys, (concrete, brick & block) attachment devices, Unistrut steel support, etc.
• Must be proficient with computers and current business software applications within the MS Office environment, specifically MS Project.
• May have experience loading control system and DSP software.

OTHER REQUIREMENTS:

• Must maintain a valid driver's license.
• Must be insurable.
• Must pass background and drug screens.

PERSONAL TRAITS:

• The position of Project Manager requires the following attributes: technical capability, professionalism, self-motivation, self-discipline, attention to detail and advanced time management skills.
• The Project Manager must practice the highest level of customer service.
• The Project Manager is required to possess high level written and verbal communication skills to support the necessary interaction with internal departments and external customers.
• he Project Manager is required to document and publish extensive status and logistics updates on all projects assigned on a weekly basis at a minimum.